Symanto
Nuremberg, Germany
What it is
Symanto is a text analytics platform for examining customer or employee feedback. It analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact and verbatim coding. Teams can gather online reviews with the integrated Data Hub, which retrieves material from over 75 review sites, or upload their own data. Analysis covers English, German and Spanish, with an integrated translation service extending support to over 100 languages; additional translations are included in pricing at no extra cost. Results can be viewed in comparison or timeline formats, filtered with metadata, and exported with raw post text and processed results. Uploads have no file-size limit beyond usual Excel limits, but all text must be on the first sheet. The cloud service runs on Microsoft Azure, with data processed on a European server. Insights Platform credits cost priced on request, billed per review text analysis, with a personalised quote. The platform is available via web and API.
For and against
For
- Collects reviews from over 75 review sites
- Analyzes more than 100 languages with translation
- Offers comparison and timeline views
- Exports raw text and processed results
- Supports API access and custom categories
Against
- All uploaded text must be on the first sheet
- Credit pricing is billed per review text analysis
- Professional and Enterprise plan prices are by quote
The verdict
Symanto combines review collection and text analysis with options for uploaded data, multilingual analysis, and export. The listed Insights Platform credit rate is priced on request, and the upload-sheet requirement is worth checking before use.
Who it suits
Symanto suits teams that need to analyze customer or employee text, including online reviews or uploaded data. Its API and metadata filters may also suit organizations integrating analysis into existing workflows.
Plans and prices
Insights Platform credits
costs start at 0.11 € per review text analysis
Read 30 Sep 2026 · help.symanto.com
Enterprise Plan
advanced knowledge retrieval · intelligent call routing · inbound and outbound calls · callback scheduling
Read 30 Sep 2026 · symanto.com
Professional Plan
basic knowledge base · simple call routing · inbound calls · callback scheduling
Read 30 Sep 2026 · symanto.com
On the record
- Contact-centre channels
- SymantoAssist provides omnichannel support across voice, chat and WhatsApp.symanto.com · read 30 Sep 2026
- CRM and ERP integration
- The AI Contact Centre supports integration with most CRMs, ERPs and business applications that provide an API.symanto.com · read 30 Sep 2026
- Data export
- Exports include raw post texts and processed analytic results, with a download link sent by email.help.symanto.com · read 30 Sep 2026
- Data sources
- Users can collect online reviews or upload their own data for analysis.help.symanto.com · read 30 Sep 2026
- Hosting and region
- The solution is cloud based on Microsoft Azure Cloud and data is processed on a European server.help.symanto.com · read 30 Sep 2026
- Language support
- The platform analyzes English, German and Spanish, plus over 100 languages through an integrated translation service.help.symanto.com · read 30 Sep 2026
- Language translation pricing
- Additional translations are included in the pricing with no extra costs.help.symanto.com · read 30 Sep 2026
- Product purpose
- Symanto Insights Platform is an AI-powered text data analytics tool for understanding customers or employees.help.symanto.com · read 30 Sep 2026
- Results exploration
- Results can be explored in comparison or timeline views and filtered with additional metadata.help.symanto.com · read 30 Sep 2026
- Review collection
- The integrated Data Hub retrieves reviews from over 75 review sites.help.symanto.com · read 30 Sep 2026
- Security positioning
- SymantoAssist lists fraud detection, account protection and verification, and GDPR-compliant-by-design capabilities.symanto.com · read 30 Sep 2026
- Support
- Insights Platform customers can contact Symanto through live chat or [email protected] for credit purchases and assistance.help.symanto.com · read 30 Sep 2026
- Text analytics
- The platform analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact and verbatim coding.help.symanto.com · read 30 Sep 2026
- Upload limit
- There is no file-size limit beyond usual Excel limits, and all text must be on the first sheet.help.symanto.com · read 30 Sep 2026
