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SoliCall Noise Firewall
Tel Mond, Israel
What it is
SoliCall Noise Firewall is software for call centers, shared offices and other crowded workspaces that reduces ambient noise and nearby voices reaching customers. It removes sounds from other agents and supervisors as well as other background noise. SoliCall says this can improve transcription and voice-analytics accuracy. Audio from calls is correlated into a Noise Map and statistics that help identify noisy agents and monitor call quality. A browser dashboard shows live call statistics and aggregated figures for completed calls. The product can run on-premise without a cloud connection in centralized or distributed deployments, and SoliCall says monitoring data stays on-premise. SoliCall Connect works with Windows softphones such as Avaya, Genesys, RingCentral, Zoom and Teams, plus browser softphones including Amazon Connect, NICE inContact and other WebRTC options. PBXMate for Call Centers connects through SIP as a phone proxy or PBX trunk. Pricing is not publicly listed.
For and against
For
- Removes background voices and ambient sounds
- Provides Noise Map and call statistics
- Supports on-premise deployment without cloud connection
- Works with Windows and browser softphones
- Offers SIP PBX integration
Against
- Some integrations are tied to named products
- Privacy claims depend on on-premise deployment
- Evaluation requires contacting SoliCall
The verdict
Noise Firewall combines real-time voice isolation with operational monitoring for busy call environments. Its on-premise options and listed telephony integrations support organizations that keep monitoring data locally.
Who it suits
It suits call centers and hybrid or shared workplaces that need voice isolation and call-quality monitoring. It also fits organizations preferring centralized or distributed on-premise deployment.
Plans and prices
Noise Firewall (SoliCall Connect or PBXMate for Call Centers)
No public price listed · PBXMate minimum license quantity not stated
Read 4 Oct 2026 · solicall.com
On the record
- Browser phone support
- SoliCall Connect supports browser based softphones, including Amazon Connect and NICE inContact, as well as other WebRTC softphones.solicall.com · read 4 Oct 2026
- Call analytics
- SoliCall says Noise Firewall can improve the accuracy of transcription and other voice analytics.solicall.com · read 4 Oct 2026
- Dashboard
- Noise Firewall provides a browser based dashboard with live call statistics and aggregated statistics on completed calls.solicall.com · read 4 Oct 2026
- Deployment
- The product can work on-premise without connecting to a cloud service and supports distributed or centralized deployment.solicall.com · read 4 Oct 2026
- Intended customers
- SoliCall describes the product for call centers, shared workspaces, open spaces and other crowded workspaces, including hybrid teams.solicall.com · read 4 Oct 2026
- Noise cancellation
- It removes background voices, including other agents and supervisors, as well as other ambient sounds.solicall.com · read 4 Oct 2026
- Noise Map
- It correlates audio across calls and displays a Noise Map and statistics to help identify noisy agents and monitor call quality.solicall.com · read 4 Oct 2026
- PBX integration
- PBXMate for Call Centers connects to telephony infrastructure using SIP as a proxy to phones or as a trunk to a PBX.solicall.com · read 4 Oct 2026
- Privacy
- SoliCall says its monitoring data stays on-premise and is not sent to its cloud servers.solicall.com · read 4 Oct 2026
- Purpose
- Noise Firewall is software for call centers and other crowded workspaces that blocks ambient noise and voices so customers do not overhear them.solicall.com · read 4 Oct 2026
- Regulations
- The product page says reducing the chance of private data being overheard corresponds with PCI, FedRAMP, HIPAA and GDPR; it does not state that the product is certified against them.solicall.com · read 4 Oct 2026
- Softphone integrations
- SoliCall Connect works with Windows softphones, with Avaya, Genesys, RingCentral, Zoom and Teams given as examples.solicall.com · read 4 Oct 2026
- Support and evaluation
- SoliCall invites prospective customers to contact it to discuss requirements and request an evaluation version of PBXMate for Call Centers.solicall.com · read 4 Oct 2026
