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SmartCAD
Pensacola, Florida, United States
What it is
SmartCAD is a configurable, real-time computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies. Dispatchers can manage work through command lines, function keys, or drag-and-drop tools. Its ESRI-based maps support unlimited layers and GIS location validation, while AVL tracks units and can recommend the closest one. For emergency dispatch, it connects with ProQA and APCO and supports dynamic fire and EMS response plans. Other listed connections include E911 ANI/ALI, State CJIS and NCIC queries, SmartRMS, SmartMCT, SmartMOBILE iOS devices, fire incident systems, station alarms, AVL radio, and a SmartCAD API. Notifications can go by SMS, email, or pager; unit timers, status alarms, and wrecker rotation are also included. Deployment options are AWS GovCloud hosted, on-premises, and hybrid. SmartCOP describes security controls including role-based access, multifactor authentication, encryption, and audit logging. Pricing is by request, with standard purchase, subscription, cooperative agreement, and financing or leasing options. SmartCOP lists 24/7/365 support and no-cost upgrades.
For and against
For
- Dispatch work can be managed with command lines, keys, or drag-and-drop.
- AVL tracks units and recommends the closest one.
- Supports ProQA, APCO, and dynamic fire and EMS response plans.
- Offers hosted, on-premises, and hybrid deployment.
- SmartCOP lists 24/7/365 support and no-cost upgrades.
Against
- Pricing is available only on request.
- Standard purchase requires an active annual maintenance agreement.
- The customer resource center is for current users.
The verdict
SmartCAD brings dispatch, mapping, unit tracking, and emergency response integrations into one configurable system. Organizations will need to request pricing and determine which deployment and purchasing arrangement fits their needs.
Who it suits
SmartCAD suits municipal, county, and state public safety agencies coordinating law enforcement, fire, or EMS dispatch. Its mobile, mapping, and deployment options may be relevant to agencies with varied operational needs.
Plans and prices
Financing & leasing
Customized quote
Read 8 Oct 2026 · smartcop.com
Standard purchase
No public price listed · Annual maintenance agreement required
Read 8 Oct 2026 · smartcop.com
Subscription
No public price listed
Read 8 Oct 2026 · smartcop.com
On the record
- Compliance
- SmartCOP says its cloud is continuously evaluated against NIST 800-53 Rev 5 and deployed on AWS GovCloud infrastructure with FedRAMP High authorization, and that its architecture aligns with CJIS Security Policy v6.0.smartcop.com · read 8 Oct 2026
- Customer support access
- The customer resource center offers technical support tickets, product documentation, release notes, training materials, and scheduling tools to current users.smartcop.com · read 8 Oct 2026
- Deployment options
- SmartCOP lists AWS GovCloud hosted, on-premises, and hybrid deployment options.smartcop.com · read 8 Oct 2026
- Dispatch tools
- Dispatchers can manage tasks with command lines, function keys, or drag-and-drop functionality.smartcop.com · read 8 Oct 2026
- Downloads
- SmartCOP requires a completed form to view and download more information about its CAD, RMS, JMS, and Mobile software solutions.smartcop.com · read 8 Oct 2026
- Emergency dispatch integrations
- SmartCAD integrates with emergency medical dispatch software such as ProQA and APCO and supports dynamic response plans for fire and EMS.smartcop.com · read 8 Oct 2026
- Mapping and AVL
- The system uses ESRI-based mapping with unlimited layers and GIS location validation, and supports AVL unit tracking and closest-unit recommendations.smartcop.com · read 8 Oct 2026
- Notifications and unit management
- SmartCAD supports SMS, email, or pager notifications and includes unit timers, status alarms, and wrecker rotation.smartcop.com · read 8 Oct 2026
- Other integrations
- The product page lists E911 ANI/ALI, State CJIS and NCIC queries, SmartRMS data transfer, SmartMCT, SmartMOBILE iOS devices, fire incident systems, fire station alarming, AVL radio integration, and a SmartCAD API.smartcop.com · read 8 Oct 2026
- Purchasing and support
- SmartCOP lists standard purchase, cooperative agreement, subscription, and financing or leasing options, and says it offers 24/7/365 support and no-cost upgrades.smartcop.com · read 8 Oct 2026
- Purpose
- SmartCAD is a configurable, real-time computer-aided dispatch system for law enforcement, fire, EMS, and other public safety agencies.smartcop.com · read 8 Oct 2026
- Security controls
- The security page describes role-based access control, Active Directory integration, multi-factor authentication, TLS 1.2 communications, AES-256 encryption for backups, and audit logging.smartcop.com · read 8 Oct 2026
- Target market
- SmartCOP says it provides public safety software to municipal, county, and state agencies and is headquartered in Pensacola, Florida.smartcop.com · read 8 Oct 2026