Carbyne

Plans and prices

Every plan, in full

On the record

Access

Control Center is a browser-based application for administration, analytics, and wallboards, protected with 2FA.carbyne.com · read 14 Nov 2026

Call handling

APEX has been in production for more than five years and combines call-management capabilities in one user interface.carbyne.com · read 14 Nov 2026

Compliance

Carbyne states ISO 27001:2013, ISO/IEC 27017, annual SOC 2 Type II audits, HIPAA and HITECH safeguards with Business Associate Agreements, and CSA STAR Level 1.carbyne.com · read 14 Nov 2026

Encryption

Carbyne says data on its servers is encrypted at rest with AES-256 and in transit with TLS v1.2, and passwords are hashed and salted.carbyne.com · read 14 Nov 2026

Integrations

Carbyne lists integrations for CAD, ESINet, voice recorders, IoT devices, PBX, mapping, Text-to-911, SSO, ECaaS, and Bridge Desk alarm, CCTV, and mobile-asset API data.carbyne.com · read 14 Nov 2026

Key features

APEX includes AI translation and triage plus live video, caller location, and messaging in one workflow.carbyne.com · read 14 Nov 2026

License limit

The Sourcewell catalog prices an APEX concurrent license with a 2:1 installed-workstation ratio and a separate monthly fee for workstations above that threshold.carbyne.com · read 14 Nov 2026

Live video

APEX provides patented live video so responders can see from the caller’s perspective.carbyne.com · read 14 Nov 2026

NG911 standards

Carbyne says its cloud-native solutions are fully i3 compliant and aligned with NENA standards.carbyne.com · read 14 Nov 2026

Partner scale

Carbyne says its open platform has more than 100 partners and over 40 integrations.carbyne.com · read 14 Nov 2026

Resilience

Carbyne says microservices provide redundancy and automated disaster recovery at no extra cost, with up to 99.999% uptime for select functions.carbyne.com · read 14 Nov 2026

Support

Customer success includes a dedicated manager, onboarding and training, Zendesk support, SLA-based response times, on-demand ticket reports, and 24x7x365 NOC monitoring.carbyne.com · read 14 Nov 2026

Uptime and cloud

APEX is described as offering 99.999% call-handling uptime in the cloud, internet access from anywhere, no on-site data storage, and AWS GovCloud security.carbyne.com · read 14 Nov 2026

What it is

Axon 911 Core is a cloud-native 911 infrastructure layer built and supported by Carbyne and deployed at agencies in the United States and internationally.carbyne.com · read 14 Nov 2026

Who it is for

Carbyne says it serves call centers, emergency response teams, and enterprises that need real-time data and collaboration.carbyne.com · read 14 Nov 2026

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