Pricing · 2026
ServiceNow Customer Service Management AI Agents pricing
2 plans on the record
Every plan
CSM Advanced
Priced on request
Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment
Read 25 Sep 2026 · servicenow.com
CSM Prime
Priced on request
Includes CSM Advanced · AI Specialists · Workforce Optimization
Read 25 Sep 2026 · servicenow.com