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ScreenMeet Remote Support
ScreenMeet Remote Support · United States · founded 2015
What it is
ScreenMeet Remote Support lets technology professionals remotely view and control customer or end-user devices to troubleshoot problems. Its toolkit includes screen sharing, file transfer, diagnostics, unattended support, multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist provides troubleshooting recommendations in real time. The product runs within ServiceNow, Salesforce, and Tanium workflows, with one-click launch from those interfaces and session activity documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 encryption for sensitive data at rest. Supported platforms include Android, iOS, Linux, macOS, web, and Windows, with API support. Remote control is unsupported on iOS; IPv6 and multi-user environments are also unsupported. Pricing is available on request; a 14-day trial is listed, and Salesforce AppExchange offers a free 15-day trial.
For and against
For
- One-click launch from ServiceNow, Salesforce, and Tanium
- Includes recording, session transfer, and annotation
- AI summaries generate case notes
- Offers consent tracking, audit trails, and geo-fencing
Against
- Pricing is available on request
- Remote control is unsupported on iOS
- IPv6 and multi-user environments are unsupported
The verdict
ScreenMeet Remote Support combines device troubleshooting tools with workflow integrations and session documentation. Teams should check platform requirements carefully, particularly the iOS remote-control limitation.
Who it suits
ScreenMeet Remote Support is designed for IT leaders, platform owners, SecOps teams, and support agents who troubleshoot devices within ServiceNow, Salesforce, or Tanium workflows.
Plans and prices
Contact Center Access
cloud plan · standalone access
Read 15 Oct 2026 · trustradius.com
Contact Center Access/Remote
cloud plan · remote support
Read 15 Oct 2026 · trustradius.com
IT Help Desk/Virtual Tech Bar
standalone cloud plan · device charges apply
Read 15 Oct 2026 · trustradius.com
Remote Support
ServiceNow, Salesforce, or Tanium · integrations and support included · annual or multi-year contracts
Read 15 Oct 2026 · screenmeet.com
On the record
- AI assistance
- AI session summaries generate case notes, and Agent Assist provides real-time troubleshooting recommendations.screenmeet.com · read 5 Oct 2026
- Certifications
- ScreenMeet states it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance.screenmeet.com · read 5 Oct 2026
- Client operating systems
- Supported end-user systems include Windows 11, Windows Server 2022/2025, macOS 15/26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3+ and Android 13+; ChromeOS and iOS lack remote control.docs.screenmeet.com · read 15 Oct 2026
- Collaboration
- Sessions support co-browsing, live sessions, multi-agent collaboration, chat and session transfer.screenmeet.com · read 15 Oct 2026
- Company founding
- Gartner lists ScreenMeet as a private company founded in 2016.gartner.com · read 15 Oct 2026
- Company headquarters
- Gartner lists the head office in San Francisco, United States.gartner.com · read 15 Oct 2026
- Company history
- The company says co-founders Ben Lilienthal and Eugene Abovsky began developing its platform-native approach in 2015.screenmeet.com · read 5 Oct 2026
- Company size
- Gartner lists 11–50 employees, while LinkedIn shows 11–50 employees and identifies the company as privately held.linkedin.com · read 15 Oct 2026
- Compliance
- The company states SOC 2 Type 2 and ISO 27001 certification plus GDPR compliance and EU-US Data Privacy Framework adherence.screenmeet.com · read 15 Oct 2026
- Deployment packages
- Administrators can deploy Windows MSI, macOS PKG and Debian DEB clients, with optional Beam unattended service licensing.docs.screenmeet.com · read 15 Oct 2026
- Embedded workflows
- It runs inside ServiceNow, Salesforce, and Tanium workflows, with session activity documented in incidents or tickets.screenmeet.com · read 5 Oct 2026
- Encryption
- The security document says session data is encrypted using TLS and DTLS 1.2+ in transit and AES-256 for sensitive data at rest.screenmeet.com · read 5 Oct 2026
- File operations
- Remote support includes file transfer, clipboard sharing, reboot and reconnect functions.screenmeet.com · read 15 Oct 2026
- For whom
- ScreenMeet describes Remote Support as designed for IT leaders, platform owners, SecOps teams, and support agents.screenmeet.com · read 5 Oct 2026
- Integrations
- Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium.screenmeet.com · read 15 Oct 2026
- iOS SDK
- ScreenMeet publishes an iOS SDK repository with CocoaPods installation and an MIT license.github.com · read 15 Oct 2026
- Limit: connection reliability
- Reviewers report occasional connection failures, dropped sessions, browser glitches and the need to refresh or reconnect.g2.com · read 15 Oct 2026
- Limit: feature gap
- Capterra's comparison identifies access controls/permissions and unattended access as unavailable feature areas.capterra.com · read 15 Oct 2026
