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Runframe
What it is
Runframe is incident-management software for engineering teams, covering on-call schedules, escalations, response coordination, postmortems, and status pages. Rotations can run daily, weekly, biweekly, or monthly, with engineer-managed swaps and overrides. A load report tracks cumulative on-call hours and surfaces imbalances. Users can page someone on a rotation or search for a teammate, then notify them through Slack, email, or phone. Alerts from listed integrations can create incidents, set severity, page the on-call engineer, and start a timeline automatically. Teams can coordinate in Slack or the web dashboard and track postmortem action items. Integrations include Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks. Security controls include SAML SSO, SCIM, MFA enforcement, role-based access, audit logs, API keys, and service accounts. The Free plan costs nothing for up to five users; Growth is $12 per user monthly billed annually, and Scale is $25 per user monthly billed annually.
For and against
For
- Free plan supports up to five users
- Flexible recurring on-call rotations
- Load reports track schedule imbalance
- Slack, email, and phone paging
- Broad alert and workflow integrations
Against
- Free plan limits users, teams, and schedules
- Paid plans are billed annually
- Phone and SMS have fair-use limits
- Some features depend on supported countries
The verdict
Runframe covers scheduling, alert intake, incident response, and follow-up work in web and API form. The free tier is limited, while paid plans add capacity and features at stated annual rates.
Who it suits
Runframe is aimed at engineering organizations, with documentation describing seed-to-Series C companies. It fits teams that need scheduled on-call coverage, automated escalations, multichannel paging, and postmortem workflows.
Plans and prices
Free
Up to 5 users · 1 service catalog · 1 team · 1 basic schedule
Read 2 Oct 2026 · runframe.io
Growth
Unlimited users, teams, and services · 3 on-call schedules · 3 workflow automations · core integrations and alert ingestion
Read 2 Oct 2026 · runframe.io
Scale
High-volume schedules and workflow automations · 3 status pages · higher phone/SMS allowance in supported countries · AI briefs, TLDRs, and advanced insights
Read 2 Oct 2026 · runframe.io
On the record
- Alerts
- For listed alert sources, Runframe says incoming alerts can create incidents, set severity, page the on-call engineer, and start a timeline automatically.runframe.io · read 2 Oct 2026
- Audience
- Runframe documentation describes the platform as built for seed-to-Series C companies.runframe.io · read 2 Oct 2026
- Fairness tracking
- Runframe tracks cumulative on-call hours per engineer across rotations and surfaces imbalances in a load report.runframe.io · read 2 Oct 2026
- Incident workflow
- Runframe routes people through on-call schedules and automatic escalation, coordinates response in Slack or its web dashboard, and supports postmortems and action-item tracking.runframe.io · read 2 Oct 2026
- Integrations
- Listed integrations include Slack, Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks.runframe.io · read 2 Oct 2026
- On-call scheduling
- On-call rotations support daily, weekly, biweekly, and monthly cycles, with engineer-managed shift swaps and overrides.runframe.io · read 2 Oct 2026
- Paging
- Users can page someone from a rotation or search for a teammate and notify them by Slack, email, or phone.runframe.io · read 2 Oct 2026
- Pricing limits
- The pricing page states that phone, SMS, subscriber delivery, API, MCP, and managed AI usage are subject to fair-use and supported-country limits.runframe.io · read 2 Oct 2026
- Product
- Runframe describes itself as incident management for engineering teams, with on-call, escalations, postmortems, and status pages.runframe.io · read 2 Oct 2026
- Security controls
- Runframe lists SAML SSO, SCIM provisioning, MFA enforcement, role-based access controls, audit logs, API keys, and service accounts as security controls.runframe.io · read 2 Oct 2026
- Security practices
- The security policy says data is transmitted over HTTPS/TLS and at-rest encryption is provided through infrastructure partners; the page does not claim a named certification.runframe.io · read 2 Oct 2026
- Support
- The pricing page lists email support on Free, priority support on Growth, and priority support plus migration help on Scale.runframe.io · read 2 Oct 2026
