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- ReliaQuest MDR
ReliaQuest MDR
Tampa, Florida, United States
What it is
ReliaQuest MDR is an outsourced security operations service covering threat monitoring, detection, investigation, and incident response. The service describes continuous, real-time monitoring around the clock, with proactive hunting for unknown threats as a possible part of MDR. It works alongside GreyMatter, ReliaQuest’s agentic AI security operations platform for detection, containment, investigation, and response across cloud, hybrid, and on-premises environments. GreyMatter connects to more than 300 technology partners, including SIEM, EDR, network security, and cloud tools, and can unify operations across connected sources without moving their data. ReliaQuest offers proof-of-value engagements with trial periods and success criteria agreed before an engagement starts. The core platform is priced per endpoint; additional capabilities are priced according to covered scope, and pricing is not based on token usage. GreyMatter log data retention is configured by the customer: 72 hours for investigations and 30 to 90 days for hunt campaigns. Pricing is available on request.
For and against
For
- Continuous, real-time monitoring and investigation.
- Proactive hunting for unknown threats is included in the MDR description.
- GreyMatter connects with 300+ technology partners.
- Operations can be unified without moving connected-source data.
- Proof-of-value engagements set trial periods and success criteria in advance.
Against
- Pricing is available on request.
- Pricing varies by endpoint and covered scope.
- Connectivity or availability of every source is not guaranteed.
- Investigation logs are retained for 72 hours.
The verdict
ReliaQuest MDR pairs managed security operations with GreyMatter across cloud, hybrid, and on-premises technologies. Buyers should confirm source connectivity, scope-based pricing, and customer-configured data retention during discussions.
Who it suits
ReliaQuest MDR may suit overburdened security teams, organizations with limited expertise, or organizations with low cybersecurity maturity. It is also relevant to organizations seeking managed detection and incident response across connected environments.
Plans and prices
GreyMatter
Core platform priced per endpoint; additional capabilities priced by scope; no token-based pricing
Read 4 Oct 2026 · reliaquest.com
On the record
- Data handling
- ReliaQuest says GreyMatter can unify security operations across connected sources without requiring data to be moved.reliaquest.com · read 4 Oct 2026
- Data retention
- ReliaQuest says GreyMatter log data is retained for 72 hours for investigations and 30 to 90 days for hunt campaigns, configured by the customer.reliaquest.com · read 4 Oct 2026
- GreyMatter platform
- ReliaQuest describes GreyMatter as an agentic AI security operations platform for detection, containment, investigation, and response across cloud, hybrid, and on-premises technologies.reliaquest.com · read 4 Oct 2026
- Integrations
- GreyMatter integrates with 300+ technology partners and connects to SIEM, EDR, network security, and cloud tools.reliaquest.com · read 4 Oct 2026
- Intended users
- The MDR overview identifies overburdened security teams, organizations with limited expertise, and organizations with low cybersecurity maturity among common reasons to use MDR.reliaquest.com · read 4 Oct 2026
- Limitations
- ReliaQuest says supported technology sources may change and it cannot guarantee the connectivity or availability of every source.reliaquest.com · read 4 Oct 2026
- Monitoring
- The MDR overview describes continuous, real-time 24/7 monitoring, threat detection, and investigation.reliaquest.com · read 4 Oct 2026
- Pricing basis
- GreyMatter's core platform is priced per endpoint; additional capabilities are priced by covered scope, and pricing is not based on token usage.reliaquest.com · read 4 Oct 2026
- Privacy and compliance
- ReliaQuest states that it maintains HIPAA and PCI-DSS compliance and describes GreyMatter as processing a limited subset of cybersecurity-relevant machine log data.reliaquest.com · read 4 Oct 2026
- Security assurance
- ReliaQuest says it maintains annual SOC 2 Type 2 attestation and ISO/IEC 27001 certification, and customers may request the reports and certificate during the agreement term.reliaquest.com · read 4 Oct 2026
- Service
- Managed detection and response is described as outsourced security operations including threat monitoring, detection, investigation, and incident response.reliaquest.com · read 4 Oct 2026
- Support
- ReliaQuest's Ongoing Enablement description includes an assigned Customer Success Manager who maintains a customer roadmap and coordinates reporting and analytics.reliaquest.com · read 4 Oct 2026
- Threat hunting
- The MDR overview says providers may proactively hunt for unknown threats.reliaquest.com · read 4 Oct 2026
- Trial
- ReliaQuest conducts proof-of-value engagements with defined trial periods and success criteria agreed before the engagement begins.reliaquest.com · read 4 Oct 2026
