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eSentire MDR
Waterloo, Ontario, Canada
What it is
eSentire MDR combines the Atlas platform with managed detection and response services, including 24/7 SOC coverage and human response. Atlas AI investigates and enriches alerts to support triage, while eSentire’s Threat Response Unit conducts proactive hunts across customer telemetry. The service includes incident response, containment, remediation, and unlimited incident handling. Atlas can investigate alerts from any source through its REST API, with custom integrations available for sources outside its standard menu. Endpoint detection and response supports customer-provided CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, or Palo Alto technology. Atlas Enhanced includes 90-day log retention, while Atlas Elite includes 365-day retention. Technical support is available during business hours with Professional and Enhanced, and 24/7 with Elite; incident and threat investigation support is available 24/7. Listed plans cover 10 to 250 users, with contact to sales required above 250 users or for unusual requirements. Atlas Professional is $17 a month, Enhanced is $24 a month, and Elite is $28 a month, billed annually for the listed 10-user examples. Launch & Optimization Services cost $2,500 a year and are required with each Atlas package purchase.
For and against
For
- Provides 24/7 SOC coverage and human response.
- Includes unlimited incident handling.
- Supports alerts from any source through its REST API.
- Enhanced includes 90-day log retention.
- Elite includes 365-day log retention.
Against
- No free plan is listed.
- Listed packages cover 10 to 250 users.
- Launch & Optimization Services are required with each package.
- Professional and Enhanced technical support is limited to business hours.
The verdict
eSentire MDR combines alert investigation, threat hunting, response, and support with defined retention options across its Atlas packages. Review the annual plan details and required Launch & Optimization Services, especially for organizations above 250 users.
Who it suits
eSentire MDR suits organizations seeking managed detection and response with 24/7 security coverage and human incident handling. Professional is described as suited to teams without a SOC or the headcount to build one.
Plans and prices
Atlas Professional
10–250 users · $17.00/user/month for up to 100 users · 101–250 users: $16.15/user/month · contact sales above 250 users
Read 2 Oct 2026 · shop.esentire.com
Atlas Enhanced
10–250 users · $24.00/user/month for up to 100 users · 101–250 users: $22.80/user/month · contact sales above 250 users
Read 2 Oct 2026 · shop.esentire.com
Atlas Elite
10–250 users · $28.00/user/month for up to 100 users · 101–250 users: $26.60/user/month · contact sales above 250 users
Read 2 Oct 2026 · shop.esentire.com
Launch & Optimization Services
Required with each Atlas package purchase
Read 2 Oct 2026 · shop.esentire.com
On the record
- AI investigation
- Atlas AI investigates and enriches alerts to accelerate triage and help analysts focus on threats.esentire.com · read 2 Oct 2026
- Company history
- eSentire says it was founded in 2001.esentire.com · read 2 Oct 2026
- Endpoint support
- Endpoint detection and response supports customer-provided CrowdStrike, SentinelOne, Microsoft Defender for Endpoint, or Palo Alto technology.shop.esentire.com · read 2 Oct 2026
- Integrations
- Atlas supports investigation of alerts from any source via REST API and offers custom integrations for sources outside its standard menu.esentire.com · read 2 Oct 2026
- Intended customers
- eSentire says it protects organizations across 35+ industries and describes Professional as suited to teams without a SOC or the headcount to build one.shop.esentire.com · read 2 Oct 2026
- Limits
- The listed packages cover 10 to 250 users; eSentire directs organizations above 250 users or with unusual requirements to contact sales.shop.esentire.com · read 2 Oct 2026
- Log retention
- Atlas Enhanced includes 90-day log retention and Atlas Elite includes 365-day retention.shop.esentire.com · read 2 Oct 2026
- Response
- The service includes SOC incident response, containment, response, remediation, and unlimited incident handling.esentire.com · read 2 Oct 2026
- Security compliance
- eSentire lists an ISO 27001 Statement of Applicability, an ISMS ISO/IEC 27001:2022 resource, and PCI DSS compliance materials on its compliance page.esentire.com · read 2 Oct 2026
- Service
- eSentire MDR combines the Atlas platform with managed detection and response services, including 24/7 SOC coverage and human response.esentire.com · read 2 Oct 2026
- Support
- Technical support is available during business hours with Professional and Enhanced, and 24/7 with Elite; security support for incidents and threat investigations is available 24/7.shop.esentire.com · read 2 Oct 2026
- Threat hunting
- The Threat Response Unit conducts proactive threat hunts across customer telemetry.esentire.com · read 2 Oct 2026
- User reported phishing
- Atlas investigates suspicious emails reported through a shared Office 365 inbox and returns a verdict with recommended response actions.shop.esentire.com · read 2 Oct 2026
