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Reflekt Legal
What it is
Reflekt Legal automates law-firm client intake across voice, SMS, WhatsApp, email, and web forms, then gives attorneys structured conversation summaries. Firms define practice-area questions and screening rules for caller type, conflicts, and jurisdiction. Depending on the caller and call outcome, it can book a consultation, transfer the call live, send a custom message by SMS or email, or take a message. Listed language support includes English, Spanish, Mandarin, Cantonese, Arabic, Persian, Hindi, and Punjabi. Native legal software integrations include Clio, Lawmatics, Law Ruler, Lawcus, MyCase, Lead Docket, BackDocket, Filevine, Litify, and Neos. Other listed connections include LawPay, DocuSign, HubSpot, calendars, Slack, Outlook, Google Drive, and Microsoft Teams. Pricing includes a free plan with 30 calls; Base costs $500 a month and includes 250 calls and 24/7 call handling. Inbound can be launched in 1 day; outbound typically takes 2-5 days pending business verification. The security policy describes encryption in transit and at rest and separate Google Cloud deployments and databases for US and Canadian jurisdictions.
For and against
For
- Handles intake through voice, SMS, WhatsApp, email, and web forms.
- Screens callers using firm-defined questions and rules.
- Can book consultations, transfer calls, or send follow-ups.
- Free Solo includes 30 calls.
- Lists integrations with legal software and business tools.
Against
- Free Solo is limited to 30 calls.
- Base costs $500 a month.
- No free trial is listed.
The verdict
Reflekt Legal combines multichannel intake, firm-configured screening, and several routing options. Its free plan is limited to 30 calls, while Base starts at $500 a month.
Who it suits
It suits solo firms seeking a free intake option, as well as firms that need always-on intake, lead-volume growth, or high-volume workflows. Firms looking for multilingual intake, appointment booking, and legal software integrations may also find the listed functions relevant.
Plans and prices
Free Solo
30 calls · call transferring · appointment scheduling
Read 30 Sep 2026 · reflektlegal.ai
Base
250 calls · 24/7 call handling · multilingual support · smart routing with CMS/CRM integration
Read 30 Sep 2026 · reflektlegal.ai
Growth
500 calls · deeper inbound intake · active outbound lead follow-up · phone payments
Read 30 Sep 2026 · reflektlegal.ai
Enterprise
Volume-based call allowance · long interview mode · advanced qualification · AI outbound calling
Read 30 Sep 2026 · reflektlegal.ai
On the record
- AI data handling
- The security policy says customer data processed by the LLM is not used to train or fine-tune models, and AI inputs and outputs are logged for quality assurance and auditability.reflektlegal.ai · read 30 Sep 2026
- Hosting and residency
- The security policy describes separate Google Cloud deployments and databases for US and Canadian jurisdictions.reflektlegal.ai · read 30 Sep 2026
- Languages
- The page lists English, Spanish, Mandarin, Cantonese, Arabic, Persian, Hindi, and Punjabi as supported languages.reflektlegal.ai · read 30 Sep 2026
- Legal software integrations
- The intake page lists native integrations with Clio, Lawmatics, Law Ruler, Lawcus, MyCase, Lead Docket, BackDocket, Filevine, Litify, and Neos.reflektlegal.ai · read 30 Sep 2026
- Onboarding
- The pricing page says inbound can be launched in 1 day, while outbound typically takes 2-5 days pending business verification.reflektlegal.ai · read 30 Sep 2026
- Other integrations
- The integrations page lists LawPay, DocuSign, HubSpot, Cal.com, Google Calendar, Slack, Outlook, Google Drive, and Microsoft Teams, among other legal platforms.reflektlegal.ai · read 30 Sep 2026
- Privacy
- The FAQ says firm and client data is not used to train public AI models and that data-retention limits are applied based on firm policy.reflektlegal.ai · read 30 Sep 2026
- Product
- Reflekt Legal automates legal client intake across voice, SMS, WhatsApp, email, and web forms, then provides attorneys with structured conversation summaries.reflektlegal.ai · read 30 Sep 2026
- Routing and scheduling
- Based on the caller and call outcome, it can book a consultation, live-transfer the caller, send a custom SMS or email, or take a message.reflektlegal.ai · read 30 Sep 2026
- Screening
- The intake flow asks firm-defined, practice-area questions and screens for caller type, conflicts, and jurisdiction using firm rules.reflektlegal.ai · read 30 Sep 2026
- Security
- The security policy says data is encrypted in transit using TLS 1.2 or higher and at rest using GCP's default AES-256 encryption.reflektlegal.ai · read 30 Sep 2026
- Support
- The FAQ says a dedicated support team stays in contact after launch to monitor performance and adjust workflows.reflektlegal.ai · read 30 Sep 2026
- Who it is for
- The pricing page describes Free Solo for solo firms, Base for firms seeking always-on intake, Growth for firms scaling lead volume, and Enterprise for high-stakes or high-volume practices.reflektlegal.ai · read 30 Sep 2026
