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On the recordRead 11 Oct 202619 facts
RDS Remote Support
Plans and prices
Starter
$8a month, billed yearly
Up to 1 concurrent connection · unlimited users and devices
Read 11 Oct 2026 · rds-tools.com
Business
$30a month, billed yearly
Up to 5 concurrent connections · unlimited users and devices
Read 11 Oct 2026 · rds-tools.com
Corporate
$50a month, billed yearly
Up to 10 concurrent connections · unlimited users and devices
Read 11 Oct 2026 · rds-tools.com
On the record
- Access mode
- bothrds-tools.com · read 20 Sep 2026
- Branding
- Customers can brand the connection client and host its download from their own domain.rds-tools.com · read 11 Oct 2026
- Collaboration
- Multiple agents can connect to the same remote computer, and one agent can connect to several remote computers simultaneously.rds-tools.com · read 11 Oct 2026
- File transfer
- Yesrds-tools.com · read 20 Sep 2026
- Hosting
- The hosted service uses RDS-managed relay servers distributed around the world; self-hosting is available starting at 50 concurrent connections by contacting the maker.rds-tools.com · read 11 Oct 2026
- Integration
- The Freshdesk integration links remote support sessions with Freshdesk tickets.rds-tools.com · read 11 Oct 2026
- Intended users
- The maker describes the product for IT professionals providing internal maintenance and customer support teams assisting remote clients.docs.rds-tools.com · read 11 Oct 2026
- Mobile apps
- Nords-tools.com · read 20 Sep 2026
- Platform details
- The maker advertises connections from and to macOS and Windows devices; its documentation says the connection client requires Windows 7 SP1 or Windows Server 2008 R2 SP1 or later and .NET Framework 4.5.2 or higher.rds-tools.com · read 11 Oct 2026
- Purpose
- The product provides screen sharing and remote control so support teams can assist clients and IT teams can maintain remote Windows PCs.docs.rds-tools.com · read 11 Oct 2026
- Remote assistance
- Agents can control a remote computer’s screen, mouse, and keyboard after the end user allows the connection.rds-tools.com · read 11 Oct 2026
- Security
- The maker says sessions use industry-standard TLS encryption and describes the connections as end-to-end encrypted.rds-tools.com · read 11 Oct 2026
- Session recording
- Yesrds-tools.com · read 20 Sep 2026
- Session tools
- Features include chat, file transfer, multi-monitor support, clipboard controls, session recording, and screenshots.rds-tools.com · read 11 Oct 2026
- Subscription and support
- Subscriptions renew annually, can be cancelled at any time with access through the billing period, and include support and future updates.rds-tools.com · read 11 Oct 2026
- Supported platforms
- Windows,macOSrds-tools.com · read 20 Sep 2026
- Trial terms
- The pricing page offers a fully featured 14-day trial; the download page says Remote Support trials are limited to five support agents and require no credit card.rds-tools.com · read 11 Oct 2026
- Unattended access
- Agents can organize unattended computers into groups, search the list, and use Wake-on-LAN to reach computers in low power mode.rds-tools.com · read 11 Oct 2026
