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Radioso
Radioso · Tallinn, Estonia
What it is
Radioso provides open-source AI agents for resolving support tickets, answering from help-center material, and qualifying leads. Agents can call tools, trigger webhooks, run multi-step routines, and hand conversations to people with context. They can use policies and uploaded documents for routine cases such as returns and escalations, while answers may cite knowledge shared across channels. Interaction options include Slack, an embedded website widget, public chat, REST API, SDK, and MCP server. In Slack, users can mention @Radioso or send a direct message to ask questions, run routines, and hand off work. Radioso runs in its cloud or on customer-operated infrastructure using the customer’s model keys. The open-source plan costs nothing and includes all product features with self-hosting. Radioso says ingested content, conversations, and prompts are not used to train its own models. Cloud data remains while retained in the workspace; backups are purged within 35 days, operational logs kept up to 90 days, and audit and security events up to 12 months.
For and against
For
- Open-source plan includes all product features
- Supports support tickets and lead qualification
- Offers human handoff with context
- Works through Slack, APIs, and widgets
- Self-hosting with customer model keys
Against
- Configured AI providers may process prompts in the United States
- Cloud retention depends on workspace settings
- Self-hosted operators manage data-controller responsibilities
The verdict
Radioso combines support automation, cited knowledge, workflows, and human escalation across several interfaces. Deployment choice affects infrastructure, retention, and privacy responsibilities.
Who it suits
Radioso is presented for high-volume customer experience teams, product builders embedding service agents, and knowledge-base teams. Self-hosting suits organizations wanting infrastructure control and their own model keys.
Plans and prices
Open-source edition
Apache-2.0 repository code · self-hosted · all product features
Read 21 Oct 2026 · radioso.ai
Open source
All product features included · self-host on your own infrastructure
Read 9 Oct 2026 · radioso.ai
Enterprise Edition
Multi-tenant deployments at scale · commercial ee/ directory
Read 21 Oct 2026 · radioso.ai
Radioso Cloud
Subscription limits set in customer agreement
Read 21 Oct 2026 · radioso.ai
On the record
- Actions
- Agents can call tools, fire webhooks, run multi-step routines, and hand off conversations to a person with context.radioso.ai · read 9 Oct 2026
- AI providers
- Cloud and self-hosted deployments can use configured providers including OpenAI and Anthropic.radioso.ai · read 21 Oct 2026
- Bring-your-own-model
- Customers can supply their own model credentials and avoid inference markup.radioso.ai · read 21 Oct 2026
- Channels
- Interfaces include public chat, website embed, REST API, TypeScript SDK, MCP server and Slack.radioso.ai · read 21 Oct 2026
- Cloud hosting
- Radioso Cloud stores service data on Google Cloud in an EU region and uses PostHog EU Cloud for analytics.radioso.ai · read 21 Oct 2026
- Cloud infrastructure
- Radioso Cloud uses Google Cloud Platform in an EU region and PostHog EU Cloud for analytics; configured AI providers may process prompts and retrieved context, primarily in the United States.radioso.ai · read 9 Oct 2026
- Company
- Radioso is identified in its privacy policy as Ljuv OÜ, an Estonian private limited company registered in Tallinn.radioso.ai · read 9 Oct 2026
- Data and model training
- Radioso says it does not use ingested content, conversations, or prompts to train its own models.radioso.ai · read 9 Oct 2026
- Data training policy
- Radioso says it does not use ingested content, conversations or prompts to train its own general-purpose models.radioso.ai · read 21 Oct 2026
- Data-transfer limit
- Configured AI providers, including OpenAI and Anthropic, may process prompts and retrieved context primarily in the United States.radioso.ai · read 21 Oct 2026
- Deployment
- Radioso can run in Radioso Cloud or on infrastructure operated by the customer, with the customer's model keys.radioso.ai · read 9 Oct 2026
- Documentation
- The site links to a separate documentation portal, setup guide and API reference, although the docs portal was not fetchable in this research session.radioso.ai · read 21 Oct 2026
- Grounded answers
- Agents retrieve answers from help-center content and policies and provide citations to the source material.radioso.ai · read 21 Oct 2026
- Human handoff
- When automation cannot finish a case, Radioso can transfer the conversation to a person with the transcript and actions attached.radioso.ai · read 21 Oct 2026
- Independent catalog features
- AlternativeTo lists no-code operation, AI chatbot functionality, no tracking and ad-free use.alternativeto.net · read 21 Oct 2026
- Independent catalog languages
- AlternativeTo lists English, French, Italian, Estonian, Swedish, German and Spanish support.alternativeto.net · read 21 Oct 2026
- Independent catalog license
- AlternativeTo lists Radioso as free, open source under Apache-2.0 and available online, on macOS, Windows, Linux and self-hosted deployments.alternativeto.net · read 21 Oct 2026
- Independent ecosystem signal
- LibHunt identifies Radioso as an Apache-2.0 TypeScript open-source project and records two mentions in its alternatives/discussion data.libhunt.com · read 21 Oct 2026
