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Platinum System
Montreal, Canada
What it is
Platinum System is a cloud platform built for chiropractic practices, with nine connected modules covering clinical records, practice management, CRM, patient services, analytics, payments and revenue cycle management. Its EHR supports SOAP notes, exam findings, diagnosis management, treatment plans, patient history, attachments and outcome tracking. AI tools include clinical scribing, posture and range-of-motion analysis, X-ray analysis, patient follow-ups, receptionist support, and code suggestions and claim scrubbing. The patient app supports booking, intake, secure clinic messaging, payments, care plans and exercises on iOS, Android and the web. The platform runs in a browser without local servers or installation, and new features and security updates are deployed automatically. Platinum states it is HIPAA compliant and SOC 2 certified, with encryption in transit and at rest and multi-factor authentication. The Align plan is $299 a month for one clinic. There is no free plan or self-serve trial; guided onboarding, data-migration help and a live demo are offered.
For and against
For
- EHR includes SOAP notes, treatment plans and outcome tracking.
- Patient app supports booking, intake and secure messaging.
- AI tools include posture, range-of-motion and X-ray analysis.
- Guided onboarding and data-migration help come with every tier.
- Browser-based access requires no servers or installation.
Against
- No free plan or self-serve trial is listed.
- Align costs $299 a month for one clinic.
- Platform is built only for chiropractic practices.
The verdict
Platinum System brings clinical records, practice operations and patient-facing services into one chiropractic-focused platform. Consider the listed Align cost and the absence of a self-serve trial when evaluating it.
Who it suits
It suits chiropractic practices seeking a platform organized around their documentation, billing, scheduling and care-plan workflows. The patient app and clinic-management tools may also suit practices that want patient-facing services alongside clinical records.
Plans and prices
Align
EHR, charting & SOAP notes · scheduling, billing & payments · reporting & analytics · AI posture / ROM / X-ray integration
Read 30 Sep 2026 · platinumsystem.com
Enterprise
Everything in Thrive · multi-location management · custom onboarding & SLAs · dedicated support
Read 30 Sep 2026 · platinumsystem.com
Strengthen
Everything in Align · patient app & online intake · two-way SMS & email · review requests & campaigns
Read 30 Sep 2026 · platinumsystem.com
Thrive
Everything in Strengthen · lead management & pipelines · reputation, listings & local SEO · social media & referral engine
Read 30 Sep 2026 · platinumsystem.com
On the record
- AI tools
- Its AI tools include a clinical scribe, posture and range-of-motion analysis, X-ray analysis, patient follow-ups, an AI receptionist, and code suggestions and claim scrubbing.platinumsystem.com · read 30 Sep 2026
- Clinical records
- The EHR supports SOAP notes, exam findings, diagnosis management, treatment plans, patient history, attachments and outcome tracking.platinumsystem.com · read 30 Sep 2026
- Cloud access
- Platinum runs in a web browser on any device, requires no servers or installation, and deploys new features and security updates automatically.platinumsystem.com · read 30 Sep 2026
- Company history
- The company says it was founded in 1990 in Montreal, Canada, and has served chiropractic for more than 30 years.platinumsystem.com · read 30 Sep 2026
- Integrations
- The Marketplace offers third-party integrations, add-ons, specialized tools and custom extensions; the platform page does not name specific third-party products.platinumsystem.com · read 30 Sep 2026
- Intended users
- Platinum says it is built only for chiropractic practices, with documentation, billing, scheduling and AI designed around chiropractic encounters, codes and care plans.platinumsystem.com · read 30 Sep 2026
- Onboarding
- Guided onboarding and data-migration help are included with every tier, and the pricing page says there are no setup or implementation fees.platinumsystem.com · read 30 Sep 2026
- Patient app
- The branded patient app runs on iOS, Android and the web and supports booking, intake, secure clinic messaging, payments, care plans and exercises.platinumsystem.com · read 30 Sep 2026
- Payments
- The platform supports payment processing, recurring plans, reconciliation, revenue analytics, tokenization and dual pricing.platinumsystem.com · read 30 Sep 2026
- Product
- Platinum System is a cloud platform with nine connected modules for chiropractic practices, including EHR, practice management, CRM, patient app, analytics, payments, AI tools, revenue cycle management and a Marketplace.platinumsystem.com · read 30 Sep 2026
- Security
- Platinum states that it is HIPAA compliant and SOC 2 certified, with encryption in transit and at rest and multi-factor authentication.platinumsystem.com · read 30 Sep 2026
- Support
- Every tier includes the support team, while higher tiers add priority response and a dedicated manager.platinumsystem.com · read 30 Sep 2026
- Trial
- Platinum offers a free, no-obligation live demo instead of a self-serve trial; the FAQ says most demos run 30–45 minutes.platinumsystem.com · read 30 Sep 2026
