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Pingdom
What it is
Pingdom monitors website uptime and performance using synthetic checks and real user monitoring. Its uptime checks cover websites, applications, and servers from more than 100 servers worldwide. Page speed monitoring tests a page every 30 minutes and reports load time, requests, size, and element-level performance. Synthetic monitoring can run through interactions such as registration, login, search, and checkout; real user monitoring breaks down performance and experience by browser, device, and location. Incident alerts can go through SMS, email, push notifications, webhooks, or listed services including Slack, PagerDuty, Opsgenie, VictorOps, and HipChat. Pingdom makes a second check before sending an incident alert to filter false positives. Public status pages are included in all plans and can show current status and historical data. SSL expiry alerts, server monitoring, an API, webhooks, and plugins, apps, and add-ons are also listed. Pingdom is paid, with no free plan; pricing is available on request. It offers a fully functional 30-day free trial that includes synthetic monitoring and real user monitoring. Platforms listed are web, iOS, Android, and API.
For and against
For
- Uptime checks run from more than 100 servers worldwide.
- Page speed checks run every 30 minutes.
- Alerts support multiple channels and services.
- Public status pages are included in all plans.
- A 30-day trial includes synthetic monitoring and RUM.
Against
- There is no free plan.
- Pricing is available only on request.
- The listed Enterprise plan requires a quote.
The verdict
Pingdom offers both synthetic checks and real-user performance views, with multiple alert channels and public status pages. It may fit teams that need these monitoring options and are prepared to request pricing after the trial.
Who it suits
Pingdom is aimed at digital marketers, web hosting providers, and web developers who need uptime or performance monitoring. Its synthetic and real user monitoring options serve different monitoring needs.
Plans and prices
Real User Monitoring
unlimited sites · unlimited users · shareable reports · performance filtering
Read 15 Oct 2026 · pingdom.com
Synthetic Monitoring
transaction monitoring · page speed monitoring · uptime monitoring · email and SMS alerting
Read 15 Oct 2026 · pingdom.com
Real User Monitoring annual calculator
100,000 RUM page views
Read 15 Oct 2026 · pingdom.com
Synthetic Monitoring annual calculator
10 uptime checks · 1 advanced check · 50 SMS alerts
Read 15 Oct 2026 · pingdom.com
Enterprise
500,000 to over 5 million pageviews per month
Read 15 Oct 2026 · pingdom.com
On the record
- Alert channels
- Email,SMS,push notifications,Slack,PagerDuty,Opsgenie,VictorOps,HipChat,webhookspingdom.com · read 19 Sep 2026
- Alerting
- Alerts can be delivered by email, SMS, push notification or connected incident-management applications.pingdom.com · read 15 Oct 2026
- Alerts
- Incident alerts can be sent by SMS, email, push notification, or webhook, and Pingdom performs a second check before alerting to filter false positives.pingdom.com · read 8 Oct 2026
- API scope
- The API is intended to automate most control-panel functionality, build custom applications and feed data warehouses.docs.pingdom.com · read 15 Oct 2026
- API use
- The Pingdom API lets developers use performance insights within their existing systems or portals.pingdom.com · read 8 Oct 2026
- Authentication security
- Pingdom documents MFA for organizations and configurable session expiration, with a default 14-day session timeout.documentation.solarwinds.com · read 15 Oct 2026
- Documentation
- The vendor links to API documentation, tutorials, a knowledge base, FAQs, guided tours and support-ticket submission.pingdom.com · read 15 Oct 2026
- False-positive reduction
- Pingdom says it double-checks an issue before sending an outage alert.pingdom.com · read 15 Oct 2026
- Integrations
- Native alert integrations named by Pingdom include Slack, VictorOps, Opsgenie and PagerDuty.pingdom.com · read 15 Oct 2026
- Intended users
- Pingdom describes use cases for digital marketers, web hosting providers, and web developers.pingdom.com · read 8 Oct 2026
- Limit: customer service
- Trustpilot complaints include unanswered sales requests and an account suspension after payment without a refund.trustpilot.com · read 15 Oct 2026
- Limit: interface and mobile app
- TrustRadius reviewers mention a slow web interface and limited iOS functionality; another says the discontinued mobile app was missed.trustradius.com · read 15 Oct 2026
- Limit: learning curve
- TechRadar identifies a learning curve despite its broad feature set.techradar.com · read 15 Oct 2026
- Limit: support and maintenance
- A TrustRadius reviewer alleges no product updates since October 2021, very slow support responses and operational findings in an earlier SOC 2 review.trustradius.com · read 15 Oct 2026
- Maker identity
- LinkedIn lists Pingdom as an IT services and consulting company with 11–50 employees, headquartered in Austin, Texas, founded in 2007.linkedin.com · read 15 Oct 2026
- Mobile-app status
- SolarWinds ended the iOS app on September 14, 2021 and the Android app on October 21, 2021, removing both from their stores and ending support.documentation.solarwinds.com · read 15 Oct 2026
- Notable news
- Pingdom announced it was joining SolarWinds on June 18, 2014, with founder Sam Nurmi describing the deal as a way to expand monitoring and performance products.pingdom.com · read 15 Oct 2026
- Owner and acquisition
- SolarWinds acquired Pingdom AB in June 2014 for approximately $67 million in cash according to its SEC filing.sec.gov · read 15 Oct 2026
