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On the recordRead 9 Oct 202624 facts
Oracle Communications Digital Business Experience
Austin, Texas, United States
On the record
- AI sales
- Sales capabilities include lead scoring, predictive forecasting, semantic product search, configure-price-quote, contextual recommendations, generative AI insights, and sales AI agents.oracle.com · read 8 Oct 2026
- APIs and standards
- Oracle says the platform supports APIs, web services, enterprise integration mechanisms, and selected TM Forum Open APIs; it is conformant to TM Forum SID and aligned with CNCF cloud-native design principles.oracle.com · read 8 Oct 2026
- Billing and monetization
- The platform supports attribute- and event-based charging and prepaid, postpaid, subscription, ad-supported, and pay-per-view billing models.oracle.com · read 9 Oct 2026
- Customer care
- Customer care features include a unified customer view, AI-assisted routing and recommendations, sentiment analysis, service request classification, and interaction summaries.oracle.com · read 9 Oct 2026
- Deployment
- Oracle states the platform can be deployed on-premises or on the cloud infrastructure of the customer's choice, depending on applications, architecture, and requirements.oracle.com · read 9 Oct 2026
- Extensibility
- Oracle lists software development kits, templates, and an API library and generator tool for tailoring the solution.oracle.com · read 8 Oct 2026
- How it is delivered
- The product is a preintegrated set of Oracle Communications applications rather than a single monolithic application.oracle.com · read 9 Oct 2026
- Integrations
- The platform provides an API library and generator, supports APIs and web services, and is certified against TM Forum Open APIs; third-party compatibility depends on supported interfaces, versions, and architecture.oracle.com · read 9 Oct 2026
- Intended users
- Oracle describes the product as designed for communications service providers and the business and technology teams responsible for customer and revenue processes.oracle.com · read 9 Oct 2026
- Monetization
- Monetization capabilities include attribute- and event-based charging, prepaid and postpaid billing, subscriptions, ad-supported and pay-per-view models, invoicing, payments, collections, and revenue reporting.oracle.com · read 8 Oct 2026
- Offer management
- Its enterprise product catalog supports no-code offer and promotion design, offer cloning, and zero-configuration offer introduction.oracle.com · read 9 Oct 2026
- Order fulfillment
- Order management can dynamically create an orchestration plan, handle changes to in-progress orders, manage line-item fallouts, and provide real-time status updates.oracle.com · read 9 Oct 2026
- Product structure
- It is delivered as a preintegrated set of Oracle Communications applications, rather than as a single monolithic application.oracle.com · read 8 Oct 2026
- Purpose
- Oracle Communications Digital Business Experience is an AI-powered customer experience management platform for communications service providers that connects marketing, sales, product and offer management, order fulfillment, charging, billing, and customer care.oracle.com · read 8 Oct 2026
- Sales features
- Sales capabilities include AI-driven lead scoring, predictive forecasting, semantic product search, configure-price-quote, contextual recommendations, and AI agents.oracle.com · read 9 Oct 2026
- Security
- Oracle's security practices include its Software Security Assurance methodology, which covers security in product design, build, testing, and maintenance.oracle.com · read 9 Oct 2026
- Security practices
- Oracle says its Software Security Assurance methodology builds security into product design, development, testing, and maintenance for on-premises products and Oracle Cloud delivery.oracle.com · read 8 Oct 2026
- Standards
- Oracle says the platform conforms to the TM Forum Information Framework, is certified against TM Forum Open APIs, and aligns with Cloud Native Computing Foundation design principles.oracle.com · read 9 Oct 2026
