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OpenText Universal Discovery and CMDB
Waterloo, Ontario, Canada
What it is
OpenText Universal Discovery and CMDB discovers, maps, and manages configuration items across hybrid, network, and multicloud environments. It combines agent-based, agentless, and API methods to provide visibility across cloud and on-premises systems. Network discovery covers more than 250 vendors and 3,500 devices, including SDN, SDWAN, firewall, and wireless components. Its software content library contains over 140,000 titles and end-of-life data, while cloud discovery identifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud. Service mapping shows how infrastructure supports business-critical applications and services, supporting change and configuration management and efforts to reduce repair time. Deployment options include SaaS, public or private cloud, and on premises. Depending on storage, an instance can capture up to 200,000 servers or desktops and up to 200 million configuration items. The Core SaaS description includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs; customers must deploy and maintain some discovery components. Pricing depends on environment and deployment needs, and a 30-day trial is listed.
For and against
For
- Uses agent-based, agentless, and API discovery
- Covers more than 250 network vendors
- Software library has over 140,000 titles
- Supports SaaS, cloud, and on-premises deployment
- A 30-day trial is listed
Against
- Pricing depends on environment and deployment needs
- Customers maintain some discovery components in Core SaaS
- Core SaaS premium discovery is limited to 500 server OSIs
The verdict
OpenText Universal Discovery and CMDB brings infrastructure discovery, software inventory, and service mapping into one product. Deployment needs, scale, and customer-maintained components are important considerations when evaluating it.
Who it suits
This product suits organizations that need configuration-item discovery and service mapping across cloud and on-premises infrastructure. It may also fit teams managing network, software inventory, and cloud-resource visibility.
Plans and prices
OpenText Universal Discovery and CMDB license
Price based on environment and deployment needs
Read 30 Sep 2026 · solutions.opentext.com
On the record
- Cloud discovery
- It identifies IaaS and PaaS resources across AWS, Azure, Google Cloud, and Oracle Cloud.opentext.com · read 30 Sep 2026
- Deployment
- The product page says it can be deployed via SaaS, public or private cloud, or on premises.opentext.com · read 30 Sep 2026
- Discovery methods
- Discovery combines agent-based, agentless, and API methods for visibility across multicloud and on-premises environments.solutions.opentext.com · read 30 Sep 2026
- Integrations
- Listed integrations include ServiceNow, BMC Helix, Jira Service Management, Microsoft System Center Operations Manager, Microsoft Intune, Cisco Catalyst Center, Jamf, Infoblox, NetApp, HPE OneView, Dynatrace, CyberArk, HashiCorp, BeyondTrust, Broadcom SiteMinder SSO, Raynet, and Salesforce.opentext.com · read 30 Sep 2026
- Maker
- OpenText says it was founded in 1991.opentext.com · read 30 Sep 2026
- Network discovery
- Advanced network discovery covers more than 250 vendors and 3,500 network devices, including SDN, SDWAN, firewall, and wireless components.opentext.com · read 30 Sep 2026
- Purpose
- It discovers, maps, and manages configuration items across hybrid, network, and multicloud environments.opentext.com · read 30 Sep 2026
- SaaS service and limits
- The Core SaaS service description includes one production tenant, one non-production tenant, and premium discovery for up to 500 server OSIs; some discovery components must be deployed and maintained by the customer.opentext.com · read 30 Sep 2026
- Scale
- It can capture up to 200,000 servers or desktops and up to 200 million configuration items per instance, depending on storage used.opentext.com · read 30 Sep 2026
- Security and compliance
- The product helps identify misconfigured or noncompliant infrastructure and outdated or vulnerable software to reduce security and compliance risks.opentext.com · read 30 Sep 2026
- Service mapping
- Service mapping reveals how infrastructure delivers business-critical applications and services to support change and configuration management and reduce mean time to repair.opentext.com · read 30 Sep 2026
- Software inventory
- Its software content library contains over 140,000 software titles and end-of-life data.opentext.com · read 30 Sep 2026
- Support
- The Core SaaS service description includes product support and says authorized users can contact support through the web portal or by telephone 24 hours a day, seven days a week.opentext.com · read 30 Sep 2026
