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Onguard Collections
What it is
Onguard Collections uses CaseControl to handle unpaid invoices after amicable dunning has not collected them. It is designed for collection agencies, bailiffs, collection lawyers, and in-house special asset departments. The web-based application supports high case volumes and bulk processing, with automatic digital files; users can initiate and monitor actions, while third parties can access assigned cases online. CaseControl supports multiple languages and currencies, legal and non-legal time registration, SMS messaging, and payment-provider links. Dashboards, agendas, cash-flow forecasts, and performance indicators help users follow activity. The CreditManager API transfers overdue invoices and special management requests to collection agencies and exchanges case status and file updates. The broader solution includes risk scoring from internal and external data, automated dunning workflows, dispute handling, and payment arrangements. Its Debtor Portal lets customers access invoice copies, payment links, and self-service payment options. The product is web-based and responsive, with pricing available on request; the listed CreditManager plan is billed as “Request a demo.”
For and against
For
- Supports bulk processing and high case volumes
- Third parties can access assigned cases online
- Includes dashboards and cash-flow forecasting
- Debtor Portal provides invoice copies and payment links
Against
- Pricing is available on request
- Listed CreditManager plan is billed as “Request a demo”
The verdict
CaseControl supports online case handling, bulk processing, and coordination with outside collection parties. Organizations considering it should request pricing and assess whether its collection workflows fit their needs.
Who it suits
CaseControl suits collection agencies and legal or in-house teams handling unpaid invoices. The wider CreditManager features may suit finance organizations seeking automated dunning, dispute management, and payment arrangements.
Plans and prices
CreditManager
cloud-based credit management · customizable workflows
Read 1 Oct 2026 · media.onguard.com
On the record
- Availability
- The hosting package states 99.8% availability, 14-day backup retention and data restoration within 1–4 hours during business hours.media.onguard.com · read 1 Oct 2026
- Case collaboration
- Third parties can access assigned cases online, and users can initiate and monitor actions from the application.media.onguard.com · read 1 Oct 2026
- Case processing
- The product supports high volumes and bulk processing of cases, with automatic digital files.media.onguard.com · read 1 Oct 2026
- Collections
- Overdue invoices can be transferred to collection agencies and status changes are exchanged through integration.media.onguard.com · read 1 Oct 2026
- Dashboards
- The product includes dashboards, agendas, cash-flow forecasting and performance indicators.media.onguard.com · read 1 Oct 2026
- Debtor portal
- Debtor Portal integration lets customers access invoice copies and payment links and use self-service payment options.media.onguard.com · read 1 Oct 2026
- Hosting
- The CaseControl factsheet describes its hosting as reliable and secure via AWS.media.onguard.com · read 1 Oct 2026
- Integration
- Its CreditManager API integration transfers overdue invoices and special management requests to collection agencies and exchanges case status and file updates.media.onguard.com · read 1 Oct 2026
- Integrations
- The solution integrates with major ERP systems and supports web-service data integration and APIs for dossier management.media.onguard.com · read 1 Oct 2026
- Intended users
- It can be used by collection agencies, bailiffs, collection lawyers, or in-house special asset departments.media.onguard.com · read 1 Oct 2026
- Languages and currencies
- The product is available in multiple languages and currencies.media.onguard.com · read 1 Oct 2026
- Messaging and payments
- It includes SMS messaging and links to payment providers.media.onguard.com · read 1 Oct 2026
- Payment services
- Email functionality includes integrated payment services.media.onguard.com · read 1 Oct 2026
- Purpose
- CreditManager is a cloud-based credit-management solution that automates finance and accounts-receivable processes.onguard.com · read 1 Oct 2026
- Risk scoring
- Credit scoring uses internal and external data.media.onguard.com · read 1 Oct 2026
- Scale and customization
- Onguard describes CaseControl as supporting unlimited users and data, with an interface that can be tailored to an organisation’s needs.media.onguard.com · read 1 Oct 2026
- Security
- Hosting includes GDPR compliance, HTTPS encrypted connections, ISO/IEC 27001 certification, ISAE 3402/SOC 1/2/3 and PCI DSS Level 1.media.onguard.com · read 1 Oct 2026
- Support
- Onguard provides customer-success managers, consultancy and a support team for implementation, go-live and later questions or extensions.media.onguard.com · read 1 Oct 2026
