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NHS Service Finder
What it is
NHS Service Finder is a web service for health and social care professionals in England to locate local NHS services and direct patients to suitable care. It covers over 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services, and social care. Records can include contact details, eligibility criteria, referral instructions, maps, and directions; public service information can also be emailed to patients. Information is drawn from the Urgent and Emergency Care Directory of Services and the NHS website. Search coverage depends on how much information regional teams have completed, and local commissioning can affect the results’ quality and breadth. The service works on mobile, tablet, and desktop with an internet connection. Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication. Users need their own accounts; shared accounts are no longer supported. It is free and available 24 hours a day, 365 days a year. Support is available weekdays from 8am to 6pm, excluding bank holidays.
For and against
For
- Searches over 160 service types.
- Records can include referral instructions, maps, and directions.
- Public service information can be emailed to patients.
- Works on mobile, tablet, or desktop with internet access.
Against
- Access requires a Care Identity (CIS2) and multi-factor authentication.
- Shared accounts are no longer supported.
- Results depend on regional information and local commissioning.
The verdict
NHS Service Finder gives eligible professionals a way to search for local services and review referral details. Access requirements and variation in local information are key considerations.
Who it suits
It is intended for professionals working in health or social care in England, not for personal or general public use. It can help those professionals find local services and share public service information with patients.
Plans and prices
Free
Free to use · for health and social care professionals in England
Read 4 Oct 2026 · digital.nhs.uk
On the record
- Account limit
- Shared accounts used by multiple people are no longer supported; users must create their own account.digital.nhs.uk · read 4 Oct 2026
- Authentication
- Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication.digital.nhs.uk · read 4 Oct 2026
- Availability and support
- The service operates 24 hours a day, 365 days a year, with support from 8am to 6pm Monday to Friday, excluding bank holidays.digital.nhs.uk · read 4 Oct 2026
- Coverage limitation
- Search results depend on how much information regional teams have completed, and local commissioning can affect the quality and breadth of results.digital.nhs.uk · read 4 Oct 2026
- Data sources
- Service information is retrieved from the Urgent and Emergency Care Directory of Services and the NHS website.digital.nhs.uk · read 4 Oct 2026
- Devices
- The service works on mobile, tablet or desktop with an internet connection.digital.nhs.uk · read 4 Oct 2026
- Eligible users
- The service is available to professionals working in a health or social care setting in England and is not intended for personal or general public use.digital.nhs.uk · read 4 Oct 2026
- Purpose
- NHS Service Finder helps health and social care professionals find local NHS services and signpost patients to appropriate care.digital.nhs.uk · read 4 Oct 2026
- Search coverage
- The service lists over 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care.digital.nhs.uk · read 4 Oct 2026
- Service information
- Users can view contact details, eligibility criteria, referral instructions, maps and directions, and public service information can be emailed to patients.digital.nhs.uk · read 4 Oct 2026
- Support contact
- The page lists email support and telephone number 0300 303 5035 for urgent queries.digital.nhs.uk · read 4 Oct 2026
- Usage
- The page reports 80,000 registered users and over 10,000 pages of service information viewed daily across all seven NHS regions.digital.nhs.uk · read 4 Oct 2026
