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On the recordRead 10 Oct 202616 facts
Luma Health
San Mateo, California, United States
Plans and prices
Referrals-only plan
Priced on request
Referrals only · get started commitment free
Read 10 Oct 2026 · lumahealth.io
On the record
- AI foundation
- Luma says Spark is its healthcare-native AI core, trained on real workflows, that coordinates AI capabilities and systems across products, agents, and workflows.lumahealth.io · read 10 Oct 2026
- Company history
- Luma’s company timeline lists early customers in September 2015.lumahealth.io · read 10 Oct 2026
- EHR integrations
- The site lists integrations with MEDITECH, Oracle Health, Epic, NextGen, Nextech, eClinicalWorks, athenahealth, and Greenway.lumahealth.io · read 10 Oct 2026
- HIPAA
- Luma states that all its software and company processes are HIPAA compliant.lumahealth.io · read 10 Oct 2026
- Intake
- Intake features include responsive forms, patient and staff checklists, walk-in wait times, clinic flow and check-in management, and in-clinic self-service.lumahealth.io · read 10 Oct 2026
- Other integrations
- Luma says it connects with EHR, RCM, payment, CRM, call center, telehealth, population health, and homegrown systems.lumahealth.io · read 10 Oct 2026
- Patient access
- Access workflows include new patient acquisition, order orchestration, referrals, inbound and outbound faxes, prescription refills, records requests, and waitlists.lumahealth.io · read 10 Oct 2026
- Patient engagement
- Engagement features include omnichannel messaging, AI-powered web chat, conversational AI, two-way outreach, patient-initiated conversations, and AI translation.lumahealth.io · read 10 Oct 2026
- Payments
- Payment workflows include eligibility verification, prior authorization, payer intelligence, copays, past balances, and reporting.lumahealth.io · read 10 Oct 2026
- Privacy and AI data
- Luma says its AI-enabled products use a zero-retention model, customer data is not used to train or improve models, and data is used only to provide contracted services.lumahealth.io · read 10 Oct 2026
- Reliability
- Luma says its infrastructure spans multiple AWS Availability Zones and targets 99.9% uptime.lumahealth.io · read 10 Oct 2026
- Security certifications
- Luma states that it is HITRUST CSF r2 certified, TX-RAMP Level 2 certified, and ISO 27001:2022 certified, and performs an annual SOC 2 Type II attestation.lumahealth.io · read 10 Oct 2026
- Support
- Luma provides a system-status page with real-time status, historical uptime, incident information, and alerts subscribers can enable.lumahealth.io · read 10 Oct 2026
- What it does
- Luma describes its platform as operational AI that helps healthcare organizations improve patient access, engagement, intake, and payments.lumahealth.io · read 10 Oct 2026
- Who it serves
- The site identifies enterprise health systems, specialty groups, regional and rural care organizations, and primary care as audiences it serves.lumahealth.io · read 10 Oct 2026
