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London & Zurich Direct Debit
Wallingford, Oxfordshire, United Kingdom
What it is
London & Zurich Direct Debit is a paid service for businesses that need to collect regular, recurring, or one-off payments after customers authorise Direct Debit. Its DDMS management portal supports mandate creation, Bacs submission, compliance, reporting, failed-payment handling, reconciliation, accounting, and scheduling. Businesses can use their own Service User Number (SUN), operate under London & Zurich’s SUN, or ask the company to obtain one through its sponsor bank. Integration options include a RESTful API, accounting connections, a test environment, developer documentation, and integration specialist support. API access is included within a solution, with costs depending on integration requirements and setup. The service is available through web and API access, supports hosted payment pages, and offers white labelling so bank statements can show the customer business’s name. Pricing is on request and there is no free plan.
For and against
For
- Handles recurring and one-off Direct Debit collections
- DDMS includes mandates, Bacs, compliance, and reconciliation
- RESTful API, accounting integrations, and test environment
- White labelling can show the business name
- Phone support and dedicated account contacts
Against
- Pricing is available only on request
- No free plan
- Domestic scheme coverage only
- API costs depend on integration and setup
The verdict
London & Zurich combines Direct Debit collection with administration, reporting, compliance, and integration options. Its SUN choices and managed services may suit organisations that want support beyond basic payment collection, but pricing requires a request.
Who it suits
It suits SMEs, charities, enterprises, franchises, public sector organisations, and software platforms collecting domestic Direct Debits. It also fits organisations seeking managed services, SUN support, or integrations.
Plans and prices
Business
Pricing from 0.5% or 20p · branded SUN · Bacs compliance solution · onboarding and team training
Read 30 Sep 2026 · londonandzurich.co.uk
Enterprise / Reseller
Banded pricing that reduces as you grow · full FCA-regulated Direct Debit management suite · bespoke reporting and integrations · monthly customer success management
Read 30 Sep 2026 · londonandzurich.co.uk
Foundation
Pricing around 1% · fast setup on shared SUN · pre-built online sign-ups · notifications
Read 30 Sep 2026 · londonandzurich.co.uk
On the record
- API pricing
- API access is included as part of a solution, while specific costs depend on integration needs and overall setup.londonandzurich.co.uk · read 30 Sep 2026
- Collections
- Businesses can collect regular, recurring, or one-off payments after a customer authorises Direct Debit collection.londonandzurich.co.uk · read 30 Sep 2026
- Integrations
- The vendor offers a RESTful API, accounting integrations, a test environment, developer documentation, and integration specialist support.londonandzurich.co.uk · read 30 Sep 2026
- Management portal
- Its DDMS handles mandate creation, Bacs submission, compliance, reporting, and failed payments, with reconciliation, accounting, reporting, and scheduling tools.londonandzurich.co.uk · read 30 Sep 2026
- Purpose
- London & Zurich provides Direct Debit processing and collection services for businesses, including managed services and software for payment administration.londonandzurich.co.uk · read 30 Sep 2026
- Regulation
- London & Zurich states that it is FCA-authorised and regulated and operates as a Bacs Approved Bureau.londonandzurich.co.uk · read 30 Sep 2026
- Scale
- The company says it serves more than 2,100 businesses and processes over 800,000 Direct Debit collections per month.londonandzurich.co.uk · read 30 Sep 2026
- Security
- The vendor states that its platform uses AWS infrastructure, multi-factor authentication, 24/7 security monitoring, and UK-based servers, and that it holds Cyber Essentials Plus certification.londonandzurich.co.uk · read 30 Sep 2026
- SUN options
- Customers can use their own Service User Number or operate under London & Zurich’s; for businesses without a SUN, London & Zurich says it can obtain one through its sponsor bank and manage collections.londonandzurich.co.uk · read 30 Sep 2026
- Support
- The company describes phone support from real people, dedicated account contacts, and customer service help through the portal’s support ticket and Knowledge Hub.londonandzurich.co.uk · read 30 Sep 2026
- Target customers
- The service is presented for SMEs, charities, enterprise organisations, national franchises, public sector organisations, and software platforms.londonandzurich.co.uk · read 30 Sep 2026
- White labelling
- The Direct Debit product can be white labelled so customers’ bank statements show the business’s company name.londonandzurich.co.uk · read 30 Sep 2026
