ITRS Capacity Planner

ITRS Capacity Planner is a SaaS platform for planning IT infrastructure capacity using machine learning and predictive analytics. It shows resources across physical servers, virtual workloads and cloud workloads, and can identify application tiers constrained by capacity. Baseline View summarizes resource utilization, while Forward Thinking lets teams simulate changes and plan scenario stages over time. Reports can cover utilization over a selected period, metric relationships, server activity and storage. Cloud cost features compare Azure and AWS and provide right-size, right-buy and optimization capabilities. The product collects and normalizes information from multiple tools and technologies, including Geneos; documented collection sources also include AWS CloudWatch, Gateway Hub, vCenter and file uploads. AWS collection can retrieve instance properties, metrics and costs, among other data. ITRS says AWS-collected data is segregated by customer and project and encrypted with AES. The company also describes ISO 27001 accreditation, annual external audits and regular independent penetration testing. Capacity Planner is chargeable, but no price is stated; a 30-day trial is listed. An ITRS account representative creates and configures projects during implementation, and users must contact that representative to change project settings.

ITRS Capacity Planner brings capacity scenarios, infrastructure visibility and cloud cost analysis into a SaaS platform. Project setup and later configuration changes depend on an ITRS account representative.

Capacity Planner may suit organizations planning resources across physical, virtual and cloud infrastructure, including teams that model future changes or review cloud costs. The quickstart guide is intended for users whose organization already has a project set up.

ITRS Capacity Planner is a SaaS planning platform for organisations forecasting demand across mixed IT estates. It is best suited to teams that need to connect infrastructure capacity with application performance and cloud spending. Its modelling reaches across physical, virtual and cloud resources, but project changes require an ITRS representative.

Overview

The platform consolidates infrastructure resources and helps identify application tiers that are capacity-constrained. Machine learning and predictive analytics support planning beyond current utilization, while reports expose imbalances in resource allocation, usage and cost. That combination is useful when decisions span several environments; it is less compelling for teams that need to adjust their own project configuration on demand.

Key features

Capacity scenarios and visibility

Baseline View summarizes resource utilization, and Forward Thinking lets teams simulate changes and stage scenarios over time. Planners can assess how business or infrastructure changes may affect application performance and capacity requirements before committing resources. Coverage spans physical servers, virtual machines, cloud workloads, storage and containers, giving the platform a broad remit rather than a narrow server-only view.

Reporting and data collection

Advanced reports can summarize utilization over a chosen period, analyze relationships between metrics, flag high or low server activity, and report on storage. Collection tasks include AWS CloudWatch, Geneos, Gateway Hub, vCenter, and file uploads from third-party applications and scripts. Integrating and normalizing these inputs, including ITRS Geneos data, can give planners a more consistent view, although the value depends on the data sources an organization can connect.

Cloud cost planning and security

Cloud cost capabilities compare Azure and AWS and offer right-size, right-buy and optimization recommendations. AWS collection can retrieve instance properties, disk images, metrics, costs, reserved instances and savings plans. ITRS says AWS data is separated by customer and project, encrypted with AES and uploaded to a database dedicated to that customer's data. It recommends secure, read-only customer credentials, preferably IAM roles limited to required read permissions. ITRS also says it is ISO 27001 accredited, conducts annual external audits and uses regular independent penetration testing.

Microsoft SSO through SAML 2.0 was added in the March 2026 release; username-and-password sign-in remains available. These controls and collection options are relevant to organizations with established cloud governance, but they do not remove the need to coordinate project setup with ITRS.

Pricing

Capacity Planner is paid software with custom pricing; ITRS does not publish a plan price. A 30-day trial is available, and there is no free plan. The downloads site directs customers to their account manager or sales to confirm contracted entitlements, so prospective buyers should establish the commercial terms and scope directly before planning a rollout.

Support is for clients with an active maintenance or subscription agreement. Weekend and public-holiday phone support is limited to Premium Service subscribers, an important distinction for teams that need coverage outside standard support periods.

Platforms

ITRS describes Capacity Planner as a cloud SaaS platform. It is listed for web, Android, iOS, Linux and Windows. Its planning horizon covers both near-term and longer-range planning, with demand forecasting and what-if scenarios.

Who it's for

Capacity and infrastructure teams managing hybrid estates are the clearest fit, especially where plans must account for application bottlenecks and Azure or AWS costs as well as utilization. The quickstart guide is intended for users whose organization already has a Capacity Planner project, and projects are created and configured during implementation by an ITRS account representative. Users must contact that representative to change project settings. That arrangement may suit organizations that prefer guided implementation, but is a drawback for teams expecting self-service administration.

Pros and cons

• Pros: Scenario staging and demand forecasting help teams consider future capacity and performance needs rather than only current utilization.
• Pros: Physical, virtual and cloud visibility, plus reporting on storage and server activity, supports planning across a broad infrastructure estate.
• Pros: Azure and AWS cost analysis includes right-size, right-buy and optimization capabilities, making cloud spend part of capacity planning.
• Cons: Project setup and settings changes depend on an ITRS representative, limiting direct control for users.
• Cons: Custom pricing and the absence of a free plan make it harder to assess cost without engaging sales or an account manager.
• Cons: Weekend and public-holiday phone support requires Premium Service, which may not suit teams needing routine access to that coverage.

Alternatives

Choose Google Cloud Capacity Planner if a free capacity-planning option for eligible organizations is the priority; use of the planner has no additional charge, though Google Cloud resources remain billable. Infovista VistaPlan is another paid option, with pricing available by demo request rather than a published price.

FNT Command may suit buyers comparing paid infrastructure software with an annual per-user Asset Inventory plan. Hyperview offers a 30-day trial with all features and no credit card required, which is useful when trial access is a deciding factor. Sunbird dcTrack is another paid option with an annual subscription priced per cabinet.

EcoStruxure IT, Globberry Capacity Management and Rocket EDX are also alternatives to compare.

For a broader shortlist, see IT Capacity Management Software and Network Monitoring.

Verdict

ITRS Capacity Planner is a strong fit for organizations that need forward-looking capacity scenarios across hybrid infrastructure and want cloud cost analysis alongside utilization reporting. Its main reason to choose it is that joined-up view of capacity, constrained application tiers and cloud spend. Look elsewhere if self-service project changes, transparent pricing or a free plan are essential.