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Intershop Commerce Platform
Intershop Commerce Platform · Jena, Germany · founded 1992
What it is
Intershop Commerce Platform is a paid, agentic B2B commerce platform for complex B2B businesses. It combines commerce management, digital experiences, search and recommendations, customer engagement, and order management. B2B tools support customer-specific catalogs and price lists, multiple buyers per company, quoting, purchasing approvals, budgets, and quick order entry. Copilot for Buyers helps find products through use-case, compliance, technical-specification, or image queries. The platform supports omnichannel sales, abandoned cart recovery, and an app marketplace. Its low-code Integration Hub connects with SAP and can integrate other ERP, PIM, OMS, database, and in-house systems. Intershop says its cloud platform runs on Microsoft Azure with autoscaling and managed services. It states ISO 27001 certification, ticket support, a Knowledge Center, and a two-hour critical-issue response time.
For and against
For
- Supports omnichannel sales
- Includes B2B catalogs and approvals
- Low-code integration hub
- Azure-hosted cloud deployment
- App marketplace included
Against
- Pricing is available only on request
- Advanced support is optional
- Features vary by subscription plan
The verdict
Intershop Commerce Platform brings B2B commerce, order management, buyer tools, and integrations into one platform. Its plan structure and pricing-on-request model suit organizations evaluating enterprise subscriptions.
Who it suits
It is aimed at B2B manufacturers, wholesalers, holding companies, and business associations needing complex commerce operations. Pricing is available on request.
Plans and prices
Basic
Capterra listing price; vendor contact required
Read 15 Oct 2026 · capterra.com
Advanced
Essential features · quoting · agreements · budgets
Read 15 Oct 2026 · intershop.com
Essential
standard commerce · B2B features · PWA · payment connectors
Read 15 Oct 2026 · intershop.com
Professional
standard commerce · advanced B2B features · PWA · headless architecture
Read 15 Oct 2026 · intershop.com
On the record
- Abandoned cart recovery
- Yesintershop.com · read 20 Sep 2026
- Accessibility
- Intershop says its PWA follows European Accessibility Act, WCAG and German BFSG guidance.intershop.com · read 15 Oct 2026
- AI
- Intershop describes Copilot for Buyers as helping buyers find products using queries about use cases, compliance, technical specifications, or images.intershop.com · read 9 Oct 2026
- AI features
- The platform advertises Copilot functions for merchant product enrichment, localization, sales insights and competitive intelligence, plus buyer assistance.intershop.com · read 15 Oct 2026
- App marketplace
- Yesintershop.com · read 20 Sep 2026
- B2B APIs
- The headless offering includes more than 100 B2B-focused APIs and additional APIs for content, engagement, orders and analytics.intershop.com · read 15 Oct 2026
- B2B capabilities
- Standard subscription features include customer-specific catalogs and price lists, multiple buyers per company, gross and net pricing, promotions and flexible payment methods.intershop.com · read 15 Oct 2026
- B2B commerce
- Its B2B features include customer-specific catalogs and price lists, multiple buyers per company, quoting, purchasing approvals, budgets, and quick order entry.intershop.com · read 9 Oct 2026
- Cloud and self-operation
- The requirements document covers Azure and AWS deployments, while Intershop support pages describe both on-premises and self-operated systems.tech.intershop.com · read 15 Oct 2026
- Commerce management
- The platform combines transaction management, marketing, product information management, experience management and B2B commerce functions.knowledge.intershop.com · read 15 Oct 2026
- Company
- Intershop Communications AG says it was founded in Germany in 1992 and lists its Jena office at Steinweg 10, 07743 Jena, Germany.intershop.com · read 9 Oct 2026
- Company facts
- Intershop Communications is a public company founded in 1992, headquartered in Jena, Germany, with LinkedIn listing 201–500 employees.linkedin.com · read 15 Oct 2026
- Company footprint
- Gartner describes Intershop as publicly traded, co-headquartered in Jena and Chicago, serving more than 300 customers from eleven offices.gartner.com · read 15 Oct 2026
- Core capabilities
- The platform includes commerce management, digital experiences, search and recommendations, customer engagement, and order management capabilities.intershop.com · read 9 Oct 2026
- Customer support
- Support includes European and US teams, email and phone assistance, 24/7 emergency availability and maintenance releases with source-code updates.intershop.com · read 15 Oct 2026
- Deployment
- Intershop says its cloud platform is hosted on Microsoft Azure and provides autoscaling infrastructure and managed services.intershop.com · read 9 Oct 2026
- Developer support
- Developer support requires a support agreement and includes a local developer license, CI/CD access, development infrastructure and training academy access.intershop.com · read 15 Oct 2026
- Digital experience
- Intershop provides a native CMS and an Angular-based Progressive Web App storefront, while also supporting custom headless front ends.intershop.com · read 15 Oct 2026
