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On the recordRead 7 Oct 202615 facts
InReply
London, United Kingdom
Plans and prices
Starter
£39a month
500 emails / month · 1 connected inbox · 2 users · Gmail & Outlook integration
Read 7 Oct 2026 · inreply.ai
Growth
£79a month
2,000 emails / month · 3 connected inboxes · 5 users · Playbook analytics
Read 7 Oct 2026 · inreply.ai
Scale
£149a month
5,000 emails / month · 5 connected inboxes · 10 users · Custom rules engine
Read 7 Oct 2026 · inreply.ai
Business
Priced on request
10,000 emails / month · Unlimited inboxes · Unlimited seats · Unlimited rules
Read 7 Oct 2026 · inreply.ai
On the record
- AI processing
- The pricing page says AI processing runs through OpenAI's API and that inputs are not used to train models under OpenAI's API terms.inreply.ai · read 7 Oct 2026
- Auto-send controls
- Users can set a confidence threshold; messages below it are queued as drafts for review.inreply.ai · read 7 Oct 2026
- Billing
- The site says self-serve plans can be changed or cancelled at any time and have no long-term contracts.inreply.ai · read 7 Oct 2026
- Data deletion
- On cancellation, InReply disconnects immediately and permanently deletes its held data within 30 days.inreply.ai · read 7 Oct 2026
- Email classification
- InReply classifies incoming email and routes it to workflows or escalates it to a human.inreply.ai · read 7 Oct 2026
- Ghost Mode
- Ghost Mode saves every reply as a draft without sending it.inreply.ai · read 7 Oct 2026
- Integrations
- The service connects with Gmail, Google Workspace, Outlook, and Microsoft 365 via OAuth.inreply.ai · read 7 Oct 2026
- Knowledge sources
- Users can provide FAQs, PDFs, CSVs, terms, documents, or website content for replies.inreply.ai · read 7 Oct 2026
- OAuth and passwords
- InReply says inbox access uses revocable OAuth and that it stores no passwords.inreply.ai · read 7 Oct 2026
- Product
- InReply reads customer emails and drafts or sends replies grounded in a business's own knowledge.inreply.ai · read 7 Oct 2026
- Security
- The site states that InReply is GDPR compliant, has UK data residency, is Google verified, and is SSL encrypted.inreply.ai · read 7 Oct 2026
- Shared inbox
- A team workspace lets multiple members work from one shared inbox without sharing credentials.inreply.ai · read 7 Oct 2026
- Support
- Support varies by plan from email support to priority support, a success manager, or 24/7 phone support.inreply.ai · read 7 Oct 2026
- Supported use cases
- The site names property agents, gym owners, and vacation rental hosts as target users.inreply.ai · read 7 Oct 2026
