- Home
- Incident Management Software
- Incidental
On the recordRead 9 Oct 202620 facts
Incidental
On the record
- Availability
- The terms say maintenance may cause temporary suspensions of up to about one hour per month, described as about 99.9% availability.incidental.dev · read 4 Oct 2026
- Customization
- The README lists custom severities, fields, incident types, and response roles.github.com · read 9 Oct 2026
- Data handling
- The privacy policy says payment information is handled by Stripe and sent directly to the payment provider, and that Incidental does not have access to it.incidental.dev · read 9 Oct 2026
- Data location
- The privacy policy says personal data may be stored and processed in the United Kingdom or other countries where Incidental or its service providers maintain facilities.incidental.dev · read 9 Oct 2026
- Features
- The project lists custom severities, fields, incident types, and roles among its features.github.com · read 4 Oct 2026
- Incident management
- Teams can manage incidents through Slack or the Incidental UI.incidental.dev · read 4 Oct 2026
- License
- The project says it is licensed under the MIT License.github.com · read 4 Oct 2026
- Open-source license
- The repository says the project is licensed under the MIT License.github.com · read 9 Oct 2026
- Payment data
- The privacy policy says Stripe handles payment information and Incidental does not have access to it.incidental.dev · read 4 Oct 2026
- Privacy and security
- The privacy policy says Incidental uses access controls, availability and disaster recovery processes, and regular vulnerability testing.incidental.dev · read 4 Oct 2026
- Product
- Incidental describes itself as an open-source incident management platform for declaring, managing, and resolving incidents.github.com · read 9 Oct 2026
- Purpose
- Incidental describes itself as open source incident management software.incidental.dev · read 4 Oct 2026
- Security and resilience
- The privacy policy says Incidental uses physical and logical access controls and conducts regular testing to identify and address vulnerabilities.incidental.dev · read 9 Oct 2026
- Self-hosting
- The README provides local setup instructions using Docker, Docker Compose, pnpm, and Node.js 18, and describes configuring hosted backend and frontend URLs.github.com · read 9 Oct 2026
- Slack access
- The terms say customers must have a valid Slack account and authorize Incidental to access their Slack workspace.incidental.dev · read 4 Oct 2026
- Slack workflow
- Teams can declare and manage incidents within Slack, and the homepage says incidents can also be managed from the Incidental UI.incidental.dev · read 9 Oct 2026
- Status pages
- Incidental offers customizable status pages for sharing incident status with stakeholders; the homepage says these help manage customer expectations.github.com · read 9 Oct 2026
- Support
- The support page directs users to email [email protected] for support requests.incidental.dev · read 9 Oct 2026
