Hi Auto
What it is
Hi Auto is an AI order taker designed for drive-thru operations at high-volume quick-service restaurants. It handles substitutions and add-ons, supports English and Spanish orders, and lets brands configure the voice persona, scripts, upsells, and regional settings. The system can connect to HME, PAR, and Xenial for audio and point-of-sale functions, as well as digital confirmation boards and kitchen display systems. When the AI is uncertain or cannot fully understand an order, trained human agents can provide input. Hi Auto says it achieves 93% order completion and 96% accuracy across about 1,000 stores, serving more than 200 franchisees across three continents. Installation uses an audio box connected to existing headsets and POS, takes about three hours, and is remotely supported. Rollout from pilot to scale is estimated at 90–120 days, depending on chain size and complexity. Deployment requires a POS system, drive-thru audio, and reliable internet. Pricing is available on request, and a free consultation is offered. Support is available 24/7/365.
For and against
For
- Supports English and Spanish orders
- Brands can configure scripts, upsells, and voice persona
- Human agents can assist uncertain orders
- Connects with listed POS, audio, and kitchen systems
- 24/7/365 support
Against
- Requires POS, drive-thru audio, and reliable internet
- Pricing is available on request
- The company focuses exclusively on drive-thru use cases
The verdict
Hi Auto combines automated order handling with configurable brand settings and human input for uncertain orders. Buyers should account for its connectivity requirements, rollout estimate, and pricing by request.
Who it suits
It is aimed at corporate quick-service restaurant operators and franchisees focused on drive-thru service. It may suit teams seeking automated order taking with human fallback and kitchen-system connections.
On the record
- Company focus
- Hi Auto says it focuses entirely on drive-thru use cases.hi.auto · read 3 Oct 2026
- Consultation
- The site offers a free consultation to discuss a prospective customer’s stores, operations, and business objectives.hi.auto · read 4 Oct 2026
- Customers
- Hi Auto says it serves more than 200 franchisees across about 1,000 stores and three continents.hi.auto · read 3 Oct 2026
- Customization
- Brands can customize voice persona, scripts, upsells, and regional configurations, while franchisees can adjust menus, limited-time offers, and regional offers.hi.auto · read 4 Oct 2026
- Deployment
- Hi Auto gives a 90–120 day rollout estimate from pilot to scale, depending on chain size and complexity.hi.auto · read 3 Oct 2026
- Human fallback
- When the AI has low confidence, a trained human supervisor can step in to help complete the order.hi.auto · read 4 Oct 2026
- Installation
- The FAQ says installation uses an audio box to connect with existing headsets and POS, takes about three hours, and is remotely supported.hi.auto · read 4 Oct 2026
- Integrations
- Hi Auto says it integrates with HME, PAR, and Xenial for audio and POS.hi.auto · read 4 Oct 2026
- Languages
- Hi Auto supports Spanish-language drive-thru orders.hi.auto · read 3 Oct 2026
- Maintenance
- The company says its systems self-monitor and alert its team to potential issues, and that it works with certified installers across multiple regions.hi.auto · read 4 Oct 2026
- Order handling
- The system processes substitutions and add-ons and is continuously tuned to improve performance.hi.auto · read 3 Oct 2026
- Ordering languages
- Hi Auto supports Spanish-language orders; its FAQ says it supports English and Spanish.hi.auto · read 4 Oct 2026
- Performance
- The company says it achieves 93% order completion and 96% order accuracy across about 1,000 stores.hi.auto · read 4 Oct 2026
- PII
- The FAQ says Hi Auto does not retain customer personally identifiable information.hi.auto · read 3 Oct 2026
- Pricing
- The opened official pages provide no plan prices; the site invites prospective customers to book a consultation.hi.auto · read 3 Oct 2026
- Product
- Hi Auto is an AI order-taking system built specifically for QSR drive-thrus.hi.auto · read 4 Oct 2026
- Requirements
- Deployment requires a POS system, drive-thru audio system, and reliable internet connectivity.hi.auto · read 3 Oct 2026
- Scale
- The about page says the system operates at about 1,000 stores across three continents for more than 200 franchisees.hi.auto · read 4 Oct 2026
