HelpWire

Plans and prices

Every plan, in full

On the record

Client management

The web portal provides a client directory, profiles and notes, client groups, and a chronological session timeline.helpwire.app · read 3 Oct 2026

Connectivity

HelpWire uses direct peer-to-peer connections by default and falls back to relay servers when a direct connection is not possible.helpwire.app · read 3 Oct 2026

Consent and trust

Clients must approve on-demand access, can revoke access, and HelpWire says its applications are DigiCert-signed.helpwire.app · read 3 Oct 2026

Free plan limit

The Free tier lists one active operator, five unattended devices, and one remote session at a time; the site says excessive usage may be automatically limited.helpwire.app · read 3 Oct 2026

Intended users

HelpWire says it is designed for IT departments, managed service providers, and help desk teams.helpwire.app · read 3 Oct 2026

Maker

HelpWire is a standalone division of Electronic Team, Inc., introduced in 2023; the company says its journey began in 2001.helpwire.app · read 3 Oct 2026

No-account option

HelpWire Quick Connect supports on-demand sessions without an account and is available for Windows, macOS, and Linux.helpwire.app · read 3 Oct 2026

Platform support

The operator app connects to Windows, Linux, and macOS devices; Linux support includes Wayland and X11, though login screen access is unavailable on Wayland.helpwire.app · read 3 Oct 2026

Pricing status

HelpWire describes itself as being in early access, with all features currently unlocked and paid plans expected to launch in Q3–Q4 2026.helpwire.app · read 3 Oct 2026

Product

HelpWire provides on-demand remote support and unattended remote access for workstations.helpwire.app · read 3 Oct 2026

Remote control

During sessions, operators can control the remote keyboard, mouse, and clipboard, transfer files, and work with multiple monitors.helpwire.app · read 3 Oct 2026

Security

HelpWire says remote session data is protected with TLS and AES-256 encryption, and web portal accounts can use OTP-based two-factor authentication.helpwire.app · read 3 Oct 2026

Session setup

Operators can send a dedicated connection link so clients can join without creating an account or entering credentials.helpwire.app · read 3 Oct 2026

Supported platforms

desktophelpwire.app · read 22 Sep 2026

Team management

Operators can be invited to an organization and assigned global or group-specific permissions for client access.helpwire.app · read 3 Oct 2026

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