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HARQ ClearVoice
What it is
HARQ ClearVoice processes microphone audio on an agent’s workstation for real-time noise cancellation and accent neutralization before it reaches a softphone. It can filter sounds such as traffic, barking dogs, and other agents. HARQ states that processing has 40 ms latency, runs on the CPU, and requires no GPU. Audio stays on the workstation rather than being sent to a server for processing, and the product can work offline. Accent neutralization is described as signal-level speech enhancement that preserves the agent’s natural speech; it is not translation or text-to-speech. A virtual audio device outputs the processed audio for selection as the softphone’s input. HARQ lists Talkdesk, Genesys, Five9, Avaya, and any SIP client as compatible through that device. ClearVoice can be switched on through an existing HARQ presence agent, without a separate installer. Auto-updates are included per device. Pricing is metered per device per month, with rates set through a sales-provided AWS Marketplace private offer. HARQ’s homepage describes accent neutralization as coming soon.
For and against
For
- Processes audio on the workstation and can work offline
- 40 ms latency; CPU processing needs no GPU
- Supports named softphones and any SIP client
- No separate installer is needed
- Auto-updates are included per device
Against
- Pricing is metered per device per month
- Rates require a sales-provided AWS Marketplace private offer
- Homepage describes accent neutralization as coming soon
The verdict
ClearVoice combines workstation-based noise cancellation and accent processing with a virtual audio device for softphone use. Buyers need to request rates, and HARQ’s homepage notes that accent neutralization is coming soon.
Who it suits
ClearVoice may suit contact-center agents using Windows or macOS softphones who want workstation-based audio processing. It is also described for use with SIP clients through a virtual audio device.
Plans and prices
ClearVoice
Real-time noise cancellation · Accent neutralization · Virtual audio device · Windows + macOS support
Read 8 Oct 2026 · harq.ai
On the record
- Accent availability note
- HARQ’s homepage describes ClearVoice audio processing and says accent neutralization is coming soon.harq.ai · read 8 Oct 2026
- Accent processing
- Accent neutralization is described as signal-level speech enhancement that preserves the agent’s natural speech and is not translation or text-to-speech.harq.ai · read 8 Oct 2026
- Audio routing
- A virtual audio device outputs the processed audio, which the user selects as the softphone’s input source.harq.ai · read 8 Oct 2026
- Bundling
- When ClearVoice and Real-Time Adherence are active on the same device, one device fee covers both.harq.ai · read 8 Oct 2026
- Company
- HARQ describes itself as a conversational intelligence company built for organizations that depend on high-quality conversations.harq.ai · read 8 Oct 2026
- Deployment
- ClearVoice can be activated as a toggle on the existing HARQ presence agent, without a separate installer.harq.ai · read 8 Oct 2026
- Latency and hardware
- The product page states 40 ms latency, CPU-only processing, and no GPU requirement.harq.ai · read 8 Oct 2026
- Local processing
- Audio processing runs on the workstation, and the page says no data is sent to a server for processing; it can work offline.harq.ai · read 8 Oct 2026
- Noise cancellation
- It removes background noise before audio reaches the softphone, including sounds such as traffic, barking dogs, and other agents.harq.ai · read 8 Oct 2026
- Pricing detail
- HARQ’s pricing page lists ClearVoice as metered per device per month and directs customers to sales for rates set through an AWS Marketplace private offer.harq.ai · read 8 Oct 2026
- Purpose
- ClearVoice provides real-time AI noise cancellation and accent neutralization on an agent’s workstation.harq.ai · read 8 Oct 2026
- Softphone compatibility
- The page says ClearVoice works with Talkdesk, Genesys, Five9, Avaya, or any SIP client through a virtual audio device.harq.ai · read 8 Oct 2026
- Updates
- Auto-updates are listed as included per device.harq.ai · read 8 Oct 2026
