HappyOrNot

Plans and prices

Every plan, in full

On the record

AI and customer data

HappyOrNot says it does not use customer feedback data to train public or third-party AI models unless the customer expressly agrees in writing under an appropriate data-processing agreement.happy-or-not.com · read 12 Oct 2026

Analytics

HappyOrNot Analytics compares feedback by factors such as time and location and uses AI to categorize and summarize written responses.happy-or-not.com · read 12 Oct 2026

Response analytics

Yeshappy-or-not.com · read 23 Sep 2026

API

The HappyOrNot API is based on the Open API standard and can be used to integrate feedback data with company systems and develop custom applications.happy-or-not.com · read 12 Oct 2026

API access

Yeshappy-or-not.com · read 23 Sep 2026

Custom branding

Yeshappy-or-not.com · read 23 Sep 2026

Feedback products

Its listed products are Smiley Terminal, Smiley Touch, Smiley Sign, and Smiley Digital.happy-or-not.com · read 12 Oct 2026

Integrations

The Zapier integration connects HappyOrNot feedback to over 8,000 workplace tools, including Slack, Teams, and Gmail.happy-or-not.com · read 12 Oct 2026

Pricing limits

The pricing page says customers do not pay by feedback volume or by the number of surveys, users, reporting access, or report sharing and distribution.happy-or-not.com · read 12 Oct 2026

Scale

The company says it serves over 4,000 brands in 135 countries and has collected over 2 billion feedback responses.happy-or-not.com · read 12 Oct 2026

Security

HappyOrNot says it encrypts data in transit and at rest and uses role-based access controls and confidentiality measures.happy-or-not.com · read 12 Oct 2026

Single sign-on

HappyOrNot supports SAML 2.0 single sign-on and names Microsoft Azure AD, Google, Okta, and AWS SSO as identity-management integrations.happy-or-not.com · read 12 Oct 2026

Support

The pricing page says maintenance and support are included in the subscription; support hours are listed as 8:00 to 24:00 EET/EEST on business days, excluding weekends and Finnish public holidays.support.happy-or-not.com · read 12 Oct 2026

What it does

HappyOrNot captures in-the-moment feedback through kiosks, QR or NFC signage, and digital touchpoints, then turns responses into live insights.happy-or-not.com · read 12 Oct 2026

Who it serves

HappyOrNot says organizations use its solutions to measure customer experience, employee satisfaction, and service quality across industries including retail, food service, transportation, healthcare, hospitality, and workplaces.happy-or-not.com · read 12 Oct 2026

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