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Gainsight Customer Education
Gainsight Customer Education · San Francisco, California, United States · founded 2009
What it is
Gainsight Customer Education helps organizations onboard, educate and retain users through on-demand digital learning. Its course tools cover course creation and publication, activities, milestones and quizzes; teams can also manage admins, managers and learners, assign courses and group users. Course data can flow into Gainsight CS, where customer success managers can access user and activity details such as certification status and product usage. The integrations guide includes Salesforce, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, Mailchimp, Zapier, Zendesk and Zoom. Commerce tools support educational products and bundles, payment gateway configuration, coupons, promo codes and order tracking. Listed capabilities include assessments, certificates, course authoring, custom branding, custom domains and API access. AI can generate captions for Media Library videos; Gainsight says customer data is not retained by third-party subprocessors or used to train the system, and that zero data retention applies. Gainsight describes role-based access controls, encryption in transit and at rest, and compliance protocols including SOC II, GDPR and HIPAA. Pricing is on request.
For and against
For
- Course tools include activities, milestones and quizzes.
- Learners can be assigned courses and organized into groups.
- Customer data can connect with Gainsight CS.
- Includes assessments, certificates and API access.
- Commerce tools support bundles, promotions and order tracking.
Against
- Pricing is available on request.
- The listed Essentials plan includes one academy site.
- Professional lists two academy sites.
- Enterprise lists three academy sites.
The verdict
Gainsight Customer Education combines course delivery, learner management, analytics connections and educational commerce. Teams should review the academy-site allowances and request pricing to assess fit.
Who it suits
It suits teams training customers or partners through digital courses. Gainsight describes Essentials for starting an academy and Enterprise for teams scaling to thousands of learners.
Plans and prices
Skilljar by Gainsight AWS Marketplace
Contract quantity units · Additional AWS infrastructure costs may apply
Read 15 Oct 2026 · aws.amazon.com
Basic
No additional limits stated
Read 15 Oct 2026 · capterra.com
Enterprise
3 Academy sites · More premium integrations · Sandbox organization
Read 15 Oct 2026 · gainsight.com
Essentials
1 Academy site · Unlimited seats and courses · Standard integrations
Read 15 Oct 2026 · gainsight.com
Professional
2 Academy sites · Premium integrations and features · Admin SSO
Read 15 Oct 2026 · gainsight.com
On the record
- AI captions
- Customer Education can use AI to generate captions for Media Library videos, and Gainsight says customer data is not retained by third-party subprocessors or used to train the AI system and that zero data retention applies.support.gainsight.com · read 7 Oct 2026
- Analytics
- Customer Education data can be integrated into Gainsight CS so customer success managers can access user and activity data, including certification status and product usage.support.gainsight.com · read 7 Oct 2026
- API
- Gainsight links Customer Education developers to the Northpass API reference and guides.support.gainsight.com · read 15 Oct 2026
- API access
- Yesgainsight.com · read 20 Sep 2026
- API capabilities
- Developer documentation covers authentication, pagination, sorting, searching, rate limits, webhooks, custom properties and custom templates.developers.northpass.com · read 15 Oct 2026
- Assessments
- Yesgainsight.com · read 20 Sep 2026
- Audience
- Gainsight positions its customer education offering for teams training customers or partners, with its pricing page describing Essentials for starting an academy and Enterprise for teams scaling to thousands of learners.gainsight.com · read 7 Oct 2026
- Browser requirements
- Admin and learner domains support the latest two versions of Chrome, Edge, Safari and Firefox; Internet Explorer is unsupported for learners.support.skilljar.com · read 15 Oct 2026
- Certificates
- Certification workflows can connect with LinkedIn, Credly, Accredible and Caveon.skilljar.com · read 15 Oct 2026
- Commerce
- Customer Education Commerce supports managing educational products and bundles, configuring a payment gateway, offering coupons and promo codes, and tracking orders.support.gainsight.com · read 7 Oct 2026
- Company founded
- Crunchbase lists Gainsight as founded in 2009.crunchbase.com · read 15 Oct 2026
- Company legal name
- The support site identifies the maker as Gainsight Inc.support.gainsight.com · read 15 Oct 2026
- Compliance
- Gainsight's security page lists SOC II compliance, GDPR, and HIPAA among its security and privacy protocols.gainsight.com · read 7 Oct 2026
- Compliance audits
- Gainsight states it is annually audited against SOC 2 Type II and/or ISO 27001 by an independent auditor.gainsight.com · read 15 Oct 2026
- Courses
- The documentation includes tools for creating courses, adding activities and milestones, publishing courses, and configuring quizzes.support.gainsight.com · read 7 Oct 2026
- Custom academies
- Academy sites can be branded and customized with templates, HTML or CSS, gated or public access, and SSO.skilljar.com · read 15 Oct 2026
- Documentation depth
- The help center provides guides for course creation, course management, user and group administration, analytics, commerce, integrations, object glossary, API documentation and release notes.support.gainsight.com · read 15 Oct 2026
- Documented integrations
- The CE help center documents Salesforce, BambooHR, Customer.io, Gainsight PX, Google Analytics, HubSpot, Iterable, MailChimp, Zapier, Zendesk, Zoom and Shopify integrations.support.gainsight.com · read 15 Oct 2026
