On the recordRead 9 Oct 202616 facts
Elevio
Melbourne, Australia
Plans and prices
Starter
$125a month, billed yearly
3 Team Members · Unlimited Articles · Basic Modules · Basic Hosted KB
Read 9 Oct 2026 · elev.io
Regular
$189a month, billed yearly
5 Team Members · Help Desk Integrations · Article Interlinking & Permissions · Advanced Modules
Read 9 Oct 2026 · elev.io
Premium
$389a month, billed yearly
10 Team Members · Article Auto-Syncing · Multi-lingual Content · Priority Support
Read 9 Oct 2026 · elev.io
Enterprise
Priced on request
Higher volume, SLAs or custom terms · Unlimited Content · Reporting · Third-party content sync
Read 9 Oct 2026 · elev.io
On the record
- API
- The pricing page lists a JavaScript API as an included capability.elev.io · read 9 Oct 2026
- Audience
- Elevio describes its product as helping support, customer success, product and content teams.elev.io · read 9 Oct 2026
- Company location
- Elevio describes itself as a Melbourne-based startup.elev.io · read 9 Oct 2026
- Feedback
- Users can leave feedback on in-app help, and negative feedback can include a note for follow-up.elev.io · read 9 Oct 2026
- Founded/launched
- Elevio says it was first launched in 2015.elev.io · read 9 Oct 2026
- Hosted knowledge base
- The hosted knowledge base can be customized with CSS, HTML, JavaScript, colors, content and logos.elev.io · read 9 Oct 2026
- Hotspots
- A visualizer lets support staff add in-app help hotspots to a site without developer involvement.elev.io · read 9 Oct 2026
- In-app support
- Its Assistant delivers help in context within a product or website, and lets users access support content without leaving the page.elev.io · read 9 Oct 2026
- Integrations
- The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress.elev.io · read 9 Oct 2026
- Plan allowance
- All plans include 1,000,000 page views, according to the pricing page.elev.io · read 9 Oct 2026
- Product
- Elevio delivers contextual product knowledge to customers, support agents and internal teams.elev.io · read 9 Oct 2026
- Security
- The pages reviewed did not state specific security certifications or compliance claims.elev.io · read 9 Oct 2026
- Support
- The Premium plan includes priority support.elev.io · read 9 Oct 2026
- Ticket deflection
- Elevio says it surfaces relevant content before ticket submission and deflects 20% of customer tickets on average.elev.io · read 9 Oct 2026
