Fee Free Ordering

Fee Free Ordering provides online ordering, reservations, and AI phone answering for independent restaurants, with 0% commission on direct orders. Restaurants can offer pickup, delivery, dine-in, and catering through a branded ordering page. The free core plan includes up to 100 orders per month; paid add-ons lift that cap. The platform also includes reports, a customer list with CSV export, and promotions. The Fee Free Order App turns an iPhone, iPad, or Android tablet into an order station and can alert the restaurant about unaccepted orders. Nabil AI takes phone orders through the restaurant's existing checkout and sends them to the kitchen display and ticket printer. It validates orders against the menu, reads back items and totals, and transfers allergy questions to staff. Online payments can go to the restaurant's own Stripe or PayPal account, and Driver Pool uses the Shipday driver network. The site lists paid options from $9.99 per month, including custom domains, campaigns, and delivery access. The maker describes the platform as built for independent restaurants and lists its headquarters in Ontario, Canada.

Fee Free Ordering combines a branded ordering page with restaurant tools and optional add-ons. The free plan has a 100-order monthly cap, so restaurants needing more orders or other capabilities will need a paid option.

Fee Free Ordering is intended for independent restaurants that want online orders, reservations, or AI phone answering. The free plan may suit restaurants with up to 100 monthly orders; additional capabilities are available as paid add-ons.

Overview

Fee Free Ordering brings online orders, reservations and AI phone answering together for independent restaurants that want customers to order directly. Its strongest case is a low-cost way to start taking pickup, delivery, dine-in and catering orders; the catch is that order volume and add-on needs can quickly make the free starting point insufficient.

Key features

• Branded ordering: A restaurant can offer pickup, delivery, dine-in and catering through its own branded ordering page. Availability controls add practical control over when orders can be placed, while the free plan’s 100-order monthly ceiling makes it more suitable for a small operation than a busy one.
• Kitchen workflow: The Fee Free Order App turns an iPhone, iPad or Android tablet into an order station and can alert staff to orders that have not been accepted. That gives restaurants a way to keep online orders visible in the kitchen without making the ordering page the whole workflow.
• Nabil AI phone ordering: Nabil takes orders through the restaurant’s existing checkout, then sends them to the kitchen display and ticket printer. It checks orders against the menu, reads back items and totals, and routes allergy questions to staff. The safeguards help keep phone ordering tied to the restaurant’s menu and human handling of allergy concerns; the free seven-day trial is limited to existing paying Fee Free members.
• Customer and payment tools: Reports, a customer list with CSV export and promotions cover basic follow-up and recordkeeping. Online payments can go to the restaurant’s own Stripe or PayPal account, but the payment capability is a separate paid option rather than part of the free core plan. Driver Pool uses the Shipday driver network.
• Privacy and support: Fee Free says it does not sell data and names Stripe, Resend, PrintNode, ShipDay, Google Maps and Sentry as service providers that may receive data to deliver the service. Users can request a copy or deletion by emailing support. The site also offers a support phone number and describes its support as real human Canadian support.

Pricing

The Core ordering platform is free, billed Free forever, and allows 100 orders per month. Any paid add-on lifts the cap, but the free plan is the clearest fit for a restaurant validating a direct-ordering channel at modest volume.

• Website and marketing: Custom Domain is $9.99 a month for using a restaurant’s own domain with a hosted Fee Free site. Kickstarter is $9.99 a month for first-order and win-back campaigns. Domain Included costs $14.99 a month for domain registration and connection, while Sales Optimized Website costs $19.99 a month for a hosted SEO-ready marketing and ordering site. Advanced Promo Marketing is $19.99 a month and includes 13 promo types, five free, plus a guided wizard. These are distinct choices: a domain, campaigns and a more complete marketing site are not bundled into the free plan.
• Orders and delivery: FREE Unlimited Orders and Unlimited Orders each cost $14.99 a month; both state unlimited orders, and Unlimited Orders also specifies no per-order fees. Driver Pool is $9.99 a month for access to the Shipday driver network. These suit restaurants whose volume or delivery needs have outgrown the core allowance.
• Payments and locations: Online Payments is $39.99 a month for card payments through the restaurant’s Stripe or PayPal account. Multi-Location is $49.99 a month for several locations in one account, each with its own menu, orders and payments. These higher-cost options are for restaurants that specifically need integrated card acceptance or centralized multi-location operations.

Plans are billed monthly where a monthly term is given. Costs can stack when a restaurant needs several capabilities, so the headline free plan is less compelling for businesses that require payments, expanded marketing or multi-location management from the outset.

Platforms

Fee Free Ordering is available on Android, iOS and the web. The tablet order station supports iPhone, iPad and Android tablets, giving restaurants mobile-device options for kitchen order handling as well as web-based ordering.

Who it's for

This is best suited to independent restaurants seeking direct ordering with a branded page and room to add specific tools as needs develop. The founder is identified as the owner/operator of Luigi’s Lasagna & Pizzeria, a background aligned with the independent-restaurant audience. Restaurants expecting more than 100 monthly orders should budget for an unlimited-order add-on; businesses needing card payments, broad marketing or multiple locations should compare the combined monthly cost with a more consolidated option.

Pros and cons

• Pro: The free plan gives a small restaurant a no-monthly-cost route to branded ordering, but caps it at 100 orders each month.
• Pro: Menu validation, item-and-total readback, and staff transfer for allergy questions make Nabil more controlled than an unqualified phone-order handoff.
• Pro: Customer exports, promotions, reports and availability controls cover useful operating tasks alongside order intake.
• Con: The 100-order ceiling can be reached quickly by a restaurant with regular online demand, making a paid order option necessary.
• Con: Online card payments cost $39.99 a month, and the separate domain, marketing and location plans can further raise the bill.
• Con: Nabil’s free trial is only for existing paying members, so it is not a general trial for a restaurant evaluating the platform from scratch.

Alternatives

GloriaFood is the stronger alternative for a restaurant prioritizing an uncapped free ordering service: its free plan offers unlimited orders and locations, no commission per order and no monthly fee. Ordering.Tools may suit a smaller operation that can work within 20 orders per month and wants AI assistant questions and voice calls subject to usage limits on its free tier. Quiteful is another freemium option, but its free plan is limited to 20 active items, one menu and one location, with no analytics dashboard or POS integrations.

Restolabs is worth considering for a restaurant seeking a paid, zero-commission plan with unlimited orders and a 30-day trial; its Basic plan is $199 a month. Restroworks uses custom pricing based on software, restaurant size, terminals and hardware requirements. ChowNow Online Ordering is a paid alternative whose Launch plan is $229 a month for 500 contacts, with a $119–$499 setup fee and a 2.95% + $0.29 transaction charge.

For restaurants comparing adjacent categories, browse Restaurant Menu Management Software, Restaurant Website Builders or Food Ordering Software. Digisystems Restaurant Menu Management is a paid option with pricing on request, while FineDine is a paid alternative with a 100-menu-item, 20-table, 1,000-monthly-order and 50-monthly-reservation Starter tier at €27.00 per month billed annually.

Verdict

Fee Free Ordering is a sensible starting point for an independent restaurant that wants a branded direct-ordering page, flexible ordering types and a free way to begin. Choose it when the 100-order allowance and à la carte plans match how the restaurant operates; look elsewhere if unlimited free volume, lower-cost card payments or a more bundled set of capabilities matters more.