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FanExam
What it is
FanExam is a web-based NPS solution for SaaS products, content sites, ecommerce stores, and other websites. It surveys visitors, reports scores and responses, and supports custom wording in any language. Follow-up questions can change according to a visitor’s rating. Teams can receive real-time email notifications about open feedback and route feedback types to different accounts. Promoter ratings can trigger a prompt asking users to talk about the brand. Semantic text analysis interprets open feedback in real time and encourages elaboration. Results can be segmented by plan type, client size, or feature used. FanExam describes automatic integrations with Google Analytics and Intercom, and says installation takes under five minutes. The Free plan allows 100 monthly survey responses with community support. Paid plans include Starter at $29 a month, Basic at $99 a month, and Professional at $499 a month.
For and against
For
- Free plan with 100 monthly responses
- Custom language and follow-up questions
- Real-time feedback notifications
- Segments results by visitor traits
- Integrates with Google Analytics and Intercom
Against
- Free plan has 100 monthly responses
- Paid plans limit monthly responses
- Enterprise pricing requires contacting FanExam
- Customer data may cross multiple countries
The verdict
FanExam combines configurable NPS surveys with segmentation, text analysis, and routing for follow-up. Its free tier supports smaller volumes, while larger response needs require paid plans with stated monthly limits.
Who it suits
FanExam suits teams collecting NPS feedback from SaaS, publishing, ecommerce, and other websites. It supports organizations that need segmentation, notifications, and configurable surveys.
Plans and prices
Starter
500 monthly survey responses · Email support
Read 4 Oct 2026 · fanexam.net
Basic
5000 monthly survey responses · Email support
Read 4 Oct 2026 · fanexam.net
Professional
30000 monthly survey responses · Priority Email support
Read 4 Oct 2026 · fanexam.net
Enterprise
Contact FanExam about enterprise plans
Read 4 Oct 2026 · fanexam.net
Free
100 monthly survey responses · Community support
Read 4 Oct 2026 · fanexam.net
On the record
- Audience
- The product page says FanExam works with SaaS products, content sites, ecommerce stores, and other websites.fanexam.net · read 4 Oct 2026
- Data handling
- FanExam says customer data may be routed through multiple countries and stored in its underlying infrastructure.fanexam.net · read 4 Oct 2026
- Feedback response
- FanExam can send real-time email notifications about open feedback and route feedback types to different email accounts.fanexam.net · read 4 Oct 2026
- Integrations
- FanExam describes automatic integrations with Google Analytics and Intercom.fanexam.net · read 4 Oct 2026
- Plan limit behavior
- FanExam says it continues surveying site visitors after an account reaches its monthly response limit, so additional responses can be viewed after upgrading.fanexam.net · read 4 Oct 2026
- Privacy roles
- FanExam says it acts as a data controller for its own clients and as a data processor when clients use it to collect data.fanexam.net · read 4 Oct 2026
- Promoter sharing
- When a user rates a product as a promoter, FanExam prompts them to talk about the brand.fanexam.net · read 4 Oct 2026
- Purpose
- FanExam provides an NPS solution for SaaS apps and websites that surveys customers and reports their scores and responses.fanexam.net · read 4 Oct 2026
- Security
- FanExam says it uses administrative, physical, and electronic measures to protect information and offers service through an encrypted connection at the user's choice.fanexam.net · read 4 Oct 2026
- Segmentation
- NPS results can be broken down by visitor traits such as plan type, client size, and feature used.fanexam.net · read 4 Oct 2026
- Setup
- FanExam says its website installation takes under five minutes.fanexam.net · read 4 Oct 2026
- Support
- The pricing page lists community support for Free, email support for Starter and Basic, and priority email support for Professional.fanexam.net · read 4 Oct 2026
- Survey customization
- Surveys can use any language, custom copy, and follow-up questions based on a visitor’s rating.fanexam.net · read 4 Oct 2026
- Text analysis
- FanExam says semantic text analysis interprets open feedback in real time and encourages visitors to elaborate.fanexam.net · read 4 Oct 2026
