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Equifax Immigration Case Management
Atlanta, Georgia, United States
What it is
Equifax Immigration Case Management is a paid, cloud-based system for immigration law firms, nonprofit organizations, and employers. Its Edge version includes a customizable client web portal and stores more than 7 million Foreign National Records. Teams can use current electronic forms, smart questionnaires, and workflows that are predefined or tailored to each case. Alerts identify tasks needing attention, while standard and customizable reports cover deadlines, milestones, case metrics, and employee performance. The service supports document collection and deadline alerts for case types such as H-1B Professional, I-130 Immediate Relative, Labor Cert PERM, and AOS Employment. Outlook Integrator uploads emails and attachments into client files, and Word Integrator merges case data into document templates. These integrations require Windows desktop Microsoft Office and do not support Office web apps. Acuity can exchange appointment information with Edge calendars. A Chrome E-File extension transfers data to listed government systems. Multifactor authentication is available through an authenticator app. Pricing is on request.
For and against
For
- Customizable client web portal
- Stores over 7 million foreign national records
- Workflow alerts identify tasks needing attention
- Reports cover deadlines and case metrics
- Multifactor authentication is available
Against
- Pricing is available only on request
- Office web apps are not supported
- Acuity integration requires a subscription with API access
- White-listed e-file forms only
The verdict
Equifax Immigration Case Management brings case records, forms, workflows, reporting, and integrations into one system for immigration-focused organizations. Its Windows desktop Office requirement and request-based pricing are important considerations.
Who it suits
It suits immigration law firms, nonprofit organizations, and employers managing foreign-national cases. Windows desktop Office users can use its Outlook and Word integrations.
Plans and prices
Equifax Immigration Case Management (Edge)
Prices are listed in an applicable Service Order; no public price shown.
Read 8 Oct 2026 · assets.equifax.com
On the record
- Acuity integration
- Acuity scheduling can exchange foreign national appointment information with Edge calendars, and requires an Acuity subscription with API access.assets.equifax.com · read 8 Oct 2026
- Case records
- An Equifax product sheet says the service stores over 7 million Foreign National Records.assets.equifax.com · read 8 Oct 2026
- Chrome extension
- Equifax’s Chrome E-File extension transfers data from ICM to government e-file systems and lists support for ETA-9141, DS-160, ETA-9035, H-1B Registration, and ETA-9089.chromewebstore.google.com · read 8 Oct 2026
- Client portal
- Edge includes a customizable client web portal.investor.equifax.com · read 8 Oct 2026
- Desktop requirement
- The Outlook and Word Integrators are compatible with Windows desktop versions of Microsoft Office and do not support Office web apps.assets.equifax.com · read 8 Oct 2026
- Forms and questionnaires
- Equifax describes the product as providing up-to-date electronic forms and smart questionnaires.assets.equifax.com · read 8 Oct 2026
- Outlook integration
- The Outlook Integrator uploads emails and attachments from Outlook into ICM client files.assets.equifax.com · read 8 Oct 2026
- Pricing terms
- The agreement says fees are listed in an applicable Service Order and invoices are generally payable upon receipt.assets.equifax.com · read 8 Oct 2026
- Purpose
- The cloud-based case management product is designed for immigration law firms, nonprofit organizations, and employers.investor.equifax.com · read 8 Oct 2026
- Reporting
- Equifax describes standard and customizable reports for deadlines, milestones, case metrics, and employee performance.assets.equifax.com · read 8 Oct 2026
- Security
- Equifax’s ICM walkthrough says multifactor authentication is available for law firm, HR, and foreign national system users through an authenticator app.assets.equifax.com · read 8 Oct 2026
- Support
- Equifax’s product materials direct customers experiencing integrator installation errors to IT support or Equifax ICM Support.assets.equifax.com · read 8 Oct 2026
- Word integration
- The Word Integrator stores customizable document templates and merges client and case data into them.assets.equifax.com · read 8 Oct 2026
- Workflow
- The product supports predefined and customizable workflows tailored to a case, with alerts identifying tasks needing attention.assets.equifax.com · read 8 Oct 2026
