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On the recordRead 5 Oct 202614 facts
eGain Conversational AI
Sunnyvale, California, United States
Plans and prices
eGain AI Agent
$0.50usage-based
Suggested list price · Resolution pricing is also offered; product page defines a resolution as a customer conversation followed by 24 hours of silence
Read 5 Oct 2026 · egain.com
On the record
- Agent assistance
- The contact center product detects intent in real time, monitors conversations, and guides agents through complex interactions step by step.egain.com · read 5 Oct 2026
- Browser access
- eGain’s application documentation says the Advisor Desktop is accessible using current versions of Chrome, Firefox, and Microsoft Edge.help.egain.com · read 5 Oct 2026
- Contact center platforms
- The contact center product page names Amazon Connect and Genesys as existing platform integrations.egain.com · read 5 Oct 2026
- Customer self-service
- The customer self-service agent can be embedded on a website and supports escalation to SMS, email, or phone.egain.com · read 5 Oct 2026
- Developer access
- eGain Composer provides APIs, Model Context Protocol servers, and SDKs for building AI-knowledge business applications.egain.com · read 5 Oct 2026
- Free trial
- The self-service product FAQ says eGain AI Agent is available at no charge for the first two weeks.egain.com · read 5 Oct 2026
- Integrations
- eGain says AI Agent can provide answers in Microsoft Teams, Slack, and Zoom, and connect to CCaaS, CRM, and other systems.egain.com · read 5 Oct 2026
- Knowledge sources
- The product page lists PDF, Word, and HTML documents, websites, and the eGain Knowledge Portal as content sources.egain.com · read 5 Oct 2026
- No-cost pilot
- eGain offers a guided, no-cost 30-day pilot with its implementation team.egain.com · read 5 Oct 2026
- Security and compliance
- eGain lists SOC 2 Type II, FedRAMP, HIPAA, GDPR, and PCI DSS among its security and compliance credentials.egain.com · read 5 Oct 2026
- Usage limits
- The self-service product page lists five conversational AI agents and a limit of 10 million characters per AI Agent.egain.com · read 5 Oct 2026
- What it does
- eGain AI Agent provides conversational guidance for customers, agents, and employees, using trusted knowledge to answer questions across channels.egain.com · read 5 Oct 2026
