Duck Creek Claims

Plans and prices

Every plan, in full

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Audience

Duck Creek describes its claims product as built for P&C insurers and identifies claims and operations leaders among the roles it serves.duckcreek.com · read 12 Oct 2026

Audit trail

Yesduckcreek.com · read 21 Sep 2026

Automation

Configurable business rules, straight-through processing, and automated decisioning can automatically triage, adjudicate, and pay low-complexity claims.duckcreek.com · read 12 Oct 2026

Compliance scope

Duck Creek says PCI DSS applies where customers use Duck Creek Embedded Payments, while other OnDemand offerings may be outside the PCI DSS cardholder-data environment and scope.duckcreek.com · read 12 Oct 2026

Delivery

Duck Creek OnDemand is described as a SaaS platform delivered with Microsoft Azure through a shared security responsibility model.duckcreek.com · read 12 Oct 2026

Deployment

cloudduckcreek.com · read 21 Sep 2026

Features

Features include assignment and routing, coverage verification, investigation management, reserves and payments, and subrogation and recovery.duckcreek.com · read 12 Oct 2026

Case intake forms

Yesduckcreek.com · read 21 Sep 2026

Integrations

The claims product sheet describes open REST APIs, prebuilt vendor integrations, and valuation services for straight-through processing.duckcreek.com · read 12 Oct 2026

Partner ecosystem

Duck Creek's solution partner directory lists claims-related offerings including fraud detection, damage estimation, claims assignment, and claims intelligence.duckcreek.com · read 12 Oct 2026

Preconfigured content

The product page describes more than 1,200 coverage types, more than 100 tasks, and more than 1,000 business rules as preconfigured content.duckcreek.com · read 12 Oct 2026

Purpose

Duck Creek Claims is P&C insurance claims management software designed to accelerate resolution, improve accuracy, and strengthen operational control.duckcreek.com · read 12 Oct 2026

Scale

Duck Creek says the system has processed over 30 million claims through OnDemand and has scaled to more than 60,000 claims per day during a catastrophe event.duckcreek.com · read 12 Oct 2026

Security

Duck Creek OnDemand has an ISO 27001-certified information security management system and undergoes annual independent SOC 1 Type II and SOC 2 Type II examinations.duckcreek.com · read 12 Oct 2026

Security controls

Duck Creek says its OnDemand architecture includes web application firewalls, secure gateways, network isolation, and multi-factor privileged access management.duckcreek.com · read 12 Oct 2026

Support

The Duck Creek Support Portal offers case logging, service requests, product documentation, a user community, and Duck Creek University courses; individual logins are required for systems.duckcreek.com · read 12 Oct 2026

Workflow

It supports the claims lifecycle from first notice of loss through settlement and recovery with AI-driven decisions, automated triage, and orchestrated workflows.duckcreek.com · read 12 Oct 2026

Workflow automation

Yesduckcreek.com · read 21 Sep 2026

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