dualmon

dualmon provides remote access and remote support for computers, along with browser-based online meetings. It supports Windows, macOS, iOS, Android, and web access, and includes file transfer and session recording. Users can connect at any time, with automatic reconnection after a remote reboot; support providers can deploy dualmon remotely to connect with users and assist them. Meeting tools include screen annotation, shared control, calendar integration, meeting history, and presentation recording. The site says meetings integrate with Outlook, Google Calendar, and other calendars. Security controls include two-factor authentication, IP whitelisting, screen blanking, and input locking; the maker says data transfers use SSL encryption. A free account is available, along with a 14-day trial. Paid options include individual and small-office plans, Remote Assist, and enterprise plans sized by remote computer count. Listed enterprise capacities run from 10 to 1,000 computers, with unlimited user accounts. The free plan lists five managed devices. Paid plans start at $19 a year for PRO — Individuals, while Remote Assist is $99 a year.

dualmon brings remote access, support, and meetings into one service, with security controls and options for different computer counts. Compare plan capacity and account needs before choosing a paid tier.

dualmon suits people or organizations that need remote computer access, remote support, or browser-based meetings. Its enterprise options serve teams choosing plans by computer capacity.

dualmon suits individuals and small teams that need remote computer access, user support, and browser-based meetings in one service. Its appeal is breadth: remote sessions and meeting tools share a product, with plans spanning personal use to large computer fleets. Choose carefully, since account and computer allowances vary by tier.

Overview

Users can connect to computers at any time, and dualmon can reconnect automatically after a remote reboot—a useful feature for unattended access. Support providers can deploy dualmon remotely to connect to users and assist them. Browser-based meetings add another use case, with screen annotation, shared control, calendar integration, meeting history, and presentation recording.

That combination makes dualmon a sensible option when a small organization wants remote support and meetings together. It is less compelling for buyers who need only one of those functions and would rather select a specialist service.

Key features

File transfer and session recording extend remote sessions beyond simply viewing a computer. Security controls include two-factor authentication, IP whitelisting, screen blanking, and input locking. The maker says data transfers use SSL encryption. The privacy policy says personal information is not sold or shared with third-party partners for marketing or promotional purposes.

Meetings integrate with Outlook, Google Calendar, and other calendars. A searchable knowledge base covers website use, installation, product features, accounts, and service, giving users a self-service option for common questions.

Pricing

dualmon offers a free account for personal or business use, including remote access and meetings, and a 14-day trial. Paid plans are billed yearly.

PRO — Individuals costs $19 a year and provides access to 2 computers, a fit for a single user with a small personal setup. PRO — Small Offices is $24 a year for the first year, with a page price of $49 per year and access to up to 5 computers. That capacity suits a small office, but the first-year price and subsequent price shown make renewal cost important to check.

Remote Assist costs $99 a year and includes 20 user accounts and 5 unattended computers. The page shows a 50% first-year promotion. Its account allowance makes it more suitable than the personal tiers for a support team, while the five-computer limit may constrain larger deployments.

Enterprise plans scale by computer count and include unlimited user accounts: 10 computers for $49 a year for the first year (page price $99 per year), 25 for $149 a year, 50 for $199 a year, 100 for $249 a year, 250 for $399 a year, 500 for $649 a year, and 1,000 for $999 a year. The 10-computer tier is an economical entry point for teams needing multiple accounts; larger tiers fit broader fleets. Compare the first-year price with the displayed page price before committing.

Enterprise - 10 computers is also shown at $99 a year, while Enterprise - 25 computers is $149 a year, Enterprise - 50 computers is $199 a year, Enterprise - 100 computers is $249 a year, Enterprise - 250 computers is $399 a year, Enterprise - 500 computers is $649 a year, and Enterprise - 1,000 computers is $999 a year. Those tiers offer a clear capacity ladder for organizations; choose by fleet size rather than paying for unused computers.

Platforms

dualmon supports Windows, macOS, iOS, Android, and web access, with mobile apps and both access modes. The enterprise page describes Windows XP and newer, Windows Server versions, and macOS Mavericks and newer. That range is useful for organizations with mixed computer fleets and mobile users.

Who it's for

Individuals can start free or choose the $19 a year plan for two computers. Small offices can weigh the five-computer PRO tier against Remote Assist, which allows 20 user accounts but the same five unattended computers. Organizations managing larger fleets have enterprise capacity up to 1,000 computers and unlimited user accounts.

Look elsewhere if the specific paid tier's computer allowance or account structure does not fit your operation, or if you need a service focused on only remote support or only remote desktop access.

Pros and cons

• Pros: Access, support, and browser meetings are combined, reducing the need to choose separate tools for those tasks.
• Pros: Reconnection after remote reboot, file transfer, and session recording support unattended and ongoing remote work.
• Pros: Computer limits scale from small personal use to 1,000 computers, with unlimited user accounts on enterprise tiers.
• Cons: The lower-cost paid tiers have narrow computer limits: 2 for PRO — Individuals and up to 5 for PRO — Small Offices.
• Cons: The displayed first-year prices for PRO — Small Offices and Enterprise — 10 computers differ from their page prices, so renewal cost deserves attention.
• Cons: Remote Assist provides 20 user accounts but only 5 unattended computers, a potential mismatch for teams supporting a wider fleet.

Alternatives

Remote Support Software and Remote desktop software collections can help compare services by use case.

TeamViewer Remote is worth considering for a free personal, non-commercial option or if Linux support matters; its free plan is restricted to non-commercial use.

Zoho Assist may suit a buyer seeking a free plan for one technician and five devices, or Linux support.

AirDroid Remote Support is an alternative for a free allowance of one channel, one licensed user, 10 hours per month, and three unattended Windows or macOS devices.

DWService is an option for readers who prioritize an open-source agent.

Getscreen.me may fit a small free setup limited to two devices, one seat, and 50 MB per file.

Iperius Remote is another alternative with a free plan limited to one connection.

AnyDesktops is an alternative.

ManageEngine Remote Access Plus may suit organizations seeking a free plan for up to 10 devices.

Verdict

Choose dualmon if you want remote access, user assistance, and online meetings under one roof, especially when its computer-count tiers match your fleet. Its broad mix and enterprise scaling are the strongest reasons to choose it; the main reason to look elsewhere is a mismatch between computer limits, account needs, or the cost after a first-year price.