- Home
- Remote Support Software
- AirDroid Remote Support
AirDroid Remote Support
Singapore
What it is
AirDroid Remote Support helps businesses troubleshoot and control attended or unattended devices. Support sessions can include remote control, screen sharing, voice chat, text messaging, and file transfer. Its AR Camera connects to Android or iOS device cameras and lets support staff place 3D markers on objects in view. The Admin Console records session operation status and service duration, and is primarily used to enroll and configure devices; remote control through the web console is planned for the future.
The supported systems listed include Windows, macOS, Android, and iOS, with web access also available. iOS supports remote access only, and control of Windows or macOS devices must be initiated from Windows or macOS. AirDroid says sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access. The Free plan includes one channel, one licensed user, 10 hours per month, and three unattended Windows or macOS devices. Basic costs $199.00 per year; Standard costs $599.00 per year. A 14-day trial is available. The product is positioned for IT help desks, customer support teams, remote work access, and device monitoring and maintenance.
For and against
For
- Supports attended and unattended device access.
- Sessions can include screen sharing and file transfer.
- AR Camera supports Android and iOS cameras.
- Session logs include status and service duration.
Against
- Free plan allows 10 hours per month.
- Free and Basic plans include one channel.
- iOS supports remote access only.
- Web console remote control is planned for the future.
The verdict
AirDroid Remote Support covers live support sessions and unattended access, with plan limits that vary by tier. Check platform restrictions and session capacity against the support team’s needs.
Who it suits
It suits IT help desks and customer support teams that need remote troubleshooting, including access to unattended devices. The listed platform and session limits are relevant when planning device coverage and simultaneous support.
Plans and prices
Free
Windows/macOS connections · 10 hours/month · 1 channel · 3 unattended Windows/macOS devices
Read 15 Oct 2026 · airdroid.com
Personal Premium monthly
Personal use · remote control · screen sharing · voice/text messaging
Read 15 Oct 2026 · airdroid.com
Personal Premium annual
Personal use · remote control · screen sharing · voice/text messaging
Read 15 Oct 2026 · airdroid.com
Basic
1 licensed user · 1 channel · 50 connection hours/month · 3 unattended Windows/macOS devices
Read 15 Oct 2026 · airdroid.com
Standard
Unlimited licensed users · unlimited connection hours · up to 300 unattended Windows/macOS/Android devices · black-screen mode
Read 15 Oct 2026 · airdroid.com
Premium
Standard features · mass deployment
Read 15 Oct 2026 · airdroid.com
On the record
- Android control requirement
- The Android control add-on requires Android 7.0 or later, Remote Support version 1.0.4.0 or later, AirMirror Android 1.0.7.0 or later and AirMirror iOS 1.0.4 or later.help.airdroid.com · read 15 Oct 2026
- API integration
- The maker advertises remote-control API integration for IT and CRM systems.mvp-www.airdroid.com · read 15 Oct 2026
- AR camera
- The AR camera lets a supporter view the customer camera and place three-dimensional markers for physical guidance on Android and iOS.airdroid.com · read 15 Oct 2026
- Black screen mode
- Black Screen Mode hides the unattended device display and shows a maintenance message during remote control.airdroid.com · read 15 Oct 2026
- Certifications
- Sand Studio says its information-security management system is certified to ISO/IEC 27001:2022 and its AI management system to ISO/IEC 42001:2023.airdroid.com · read 15 Oct 2026
- Chat and calls
- Sessions include text messaging, voice messages and voice calls.airdroid.com · read 15 Oct 2026
- Company
- Sand Studio says it was established in Singapore in 2011 and began developing the original AirDroid app that year.airdroid.com · read 8 Oct 2026
- Company headquarters and size
- Gartner lists Sand Studio headquarters in Singapore, 51–200 employees and private ownership.gartner.com · read 15 Oct 2026
- Company history
- Sand Studio says it was founded in 2011, launched AirDroid Business in 2018 and launched AirDroid Remote Support in 2019.sandstudio.com · read 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Sand Studio and the company as private and for-profit.crunchbase.com · read 15 Oct 2026
- Connection method
- Attended sessions can start with a nine-digit connection code, and enrolled devices can be reached from a device list.airdroid.com · read 15 Oct 2026
- Documentation
- The help center provides getting-started, connection-code, screen-sharing, remote-control, privacy and billing articles, while the business help site provides enterprise setup guides.help.airdroid.com · read 15 Oct 2026
- File transfer
- Files can be transferred through the in-session chat.airdroid.com · read 15 Oct 2026
- Integrations
- AirDroid lists Google OAuth, Facebook, Twitter, PayPal, Stripe, Google and Apple in-app payments, AWS, Zendesk, Freshdesk, HubSpot and Shopify among included third-party services.airdroid-business.freshdesk.com · read 15 Oct 2026
- Licence
- The EULA grants use of proprietary AirDroid services from SAND STUDIO and does not present the product as open-source software.airdroid.com · read 15 Oct 2026
- Limit: Apple scam reports
- Several Apple reviewers said scammers had directed them to install the app for screen access and alleged theft of personal or financial information.apps.apple.com · read 15 Oct 2026
- Limit: connection and setup
- Independent app-review summaries report connection instability, disconnections, confusing permissions and difficult setup for nontechnical users.chrome-stats.com · read 15 Oct 2026
- Limit: free usage
- Chrome-Stats reviewers repeatedly criticized the ten-minute free allowance and said lag or freezes reduced usefulness.chrome-stats.com · read 15 Oct 2026
The review
AirDroid Remote Support is a business service for troubleshooting and controlling attended or unattended devices. It is best suited to help desks, customer-support operations and teams maintaining distributed equipment. Its appeal is the combination of live support tools, device access and administrative records, while lower tiers impose tight limits on hours, users and simultaneous work.
Overview
AirDroid Remote Support covers remote control, screen sharing, voice chat, text messaging and file transfer, so a technician can diagnose problems and guide a user through several channels. Unattended access supports maintenance when nobody is at the device, and session recording plus Admin Console logs of operation status and service duration provide an activity trail for managers.
The service has been developed by Singapore-based Sand Studio since 2011. AirDroid says sessions use AES-256-bit encryption and TLS 1.2, with two-factor authentication and conditional access. Its AWS infrastructure stores sensitive-data servers in Silicon Valley and Germany. Those controls suit organizations with formal access and audit requirements, although buyers should match the stated safeguards to their own compliance needs.
Key features
Live assistance and AR guidance
Remote control, screen sharing, voice and text chat, and file transfer cover common help-desk workflows without forcing every issue into one communication method. The AR Camera is more distinctive: it connects to Android or iOS cameras and lets staff place 3D markers on real-world objects. That can make physical equipment or surroundings easier to explain during a support call.
Records and device administration
Admin Console logs show operation status and service duration, useful for reviewing work and documenting incidents. The console is primarily for enrollment and configuration; remote-control support for the web console is planned for the future. Supporters use AirDroid Business, while supportees use AirDroid Remote Support on Windows, macOS, Android or iOS.
Platform limits
Windows, macOS, Android and iOS devices appear in the pricing comparison. iOS supports remote access only, and control of Windows or macOS devices must start from Windows or macOS. That makes device and technician combinations important when planning a mixed fleet. Unattended access, session recording and multi-monitor support are listed capabilities, with one concurrent session and one technician as the baseline allowance.
Pricing
AirDroid uses a freemium structure with a 14-day trial and paid plans beginning at $199 per year.
| Plan | Price | Allowance |
|---|---|---|
| Free | free | 1 channel, 1 licensed user, 10 hours/month, 3 unattended Windows/macOS devices |
| Basic | $199 a year, billed $199.00 /License/Year | 1 channel, 1 licensed user, 50 hours/month, 3 unattended Windows/macOS devices |
| Standard | $599 a year, billed $599.00 /License/Year | 1 channel with more purchasable, unlimited licensed users and connection hours, up to 300 unattended devices |
| Premium | Custom pricing | Bulk device management, unlimited connection hours, up to 300 unattended devices and mass deployment |
Free is appropriate for occasional support involving one operator and a small unattended fleet; ten monthly hours will constrain regular help-desk work. Basic raises the quota to 50 hours but still leaves one user, one channel and three unattended devices, so it fits a single support owner rather than a team. Standard is the practical step for multiple licensed users or sustained usage, with unlimited connection hours and capacity for 300 unattended devices, though additional channels cost extra. Premium targets organizations needing bulk administration and mass deployment; its price is custom.
Platforms
AirDroid supports Android, iOS, macOS, Windows and web access. The comparison identifies Windows, macOS, Android and iOS devices; iOS is remote-access only, while Windows and macOS control must be initiated from a desktop operating system. The web console handles enrollment and configuration primarily, not current remote control.
Who it's for
Choose it for an IT help desk, customer-support team, remote-work access program or proactive device-maintenance operation that needs unattended access and auditable session information. The AR Camera is especially relevant when support involves physical equipment. It is a weaker fit for teams requiring several simultaneous technicians on the Free or Basic tiers, or for workflows centered on controlling iOS devices.
Pros and cons
- Pro: Remote control, sharing, chat, voice and file transfer support varied troubleshooting situations.
- Pro: AR Camera markers can clarify real-world equipment through Android and iOS cameras.
- Pro: Session logs, recording, encryption, two-factor authentication and conditional access support accountable operations.
- Con: Free and Basic both allow one channel and one licensed user, limiting parallel support.
- Con: Free is capped at 10 hours monthly and Basic at 50, while each permits only three unattended Windows/macOS devices.
- Con: iOS offers remote access only, and web-console remote control is not currently provided.
Alternatives
Browse the Remote Support Software directory for more choices.
dualmon is worth choosing when a $99-per-year Remote Assist plan, 20 user accounts and five unattended devices better fit a smaller budget. TeamViewer Remote suits readers who need Linux support or a free personal, non-commercial option. Zoho Assist is an alternative for a free allowance of one technician and five devices, with a $10-per-month Standard remote-support plan. DWService is a free, open-source option. Getscreen.me fits a two-device, one-seat free tier. Iperius Remote offers a free one-connection plan and a €8.39-per-month Small plan billed annually. AnyDesktops is free with no paid checkout and supports Android, Linux and Windows. ManageEngine Remote Access Plus is an alternative with a free 10-device plan and an on-premises annual tier.
Verdict
AirDroid Remote Support is a strong choice for organizations that need live assistance, unattended maintenance and clear session records across desktop and mobile platforms. Standard is the sensible tier for a real support team; Free and Basic are mainly for light, single-operator workloads. Look elsewhere if you need broad Linux coverage, iOS control or more concurrent technicians without moving to a higher plan.
