Coveo
Coveo · Montreal, Quebec, Canada · founded 2004
What it is
Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences. Its hybrid search includes advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level permissions, and refresh controls support indexed content. Behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic capabilities include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page identifies this suite as an add-on. Commerce tools cover catalog indexing, recommendations, listing-page optimization, merchandising, and conversational product discovery, with some add-ons. Native integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise. Pricing is on request, and a trial organization lasts 14 days before deletion.
For and against
For
- Hybrid, vector, and faceted search
- Unified index with permission controls
- Open APIs and REST query interface
- Many listed native integrations
- 14-day free trial organization
Against
- Pricing is available only on request
- Generative AI suite is an add-on
- Trial organization is deleted after 14 days
The verdict
Coveo brings search, recommendations, personalization, and commerce discovery into one cloud platform. Its add-ons, query limits, and enterprise-oriented pricing require review during selection.
Who it suits
Coveo is intended for enterprise customer, agent, and employee knowledge experiences, plus B2B and B2C product discovery. It suits teams needing web-based hybrid search and personalized discovery.
Plans and prices
Coveo AI-Relevance Platform
Pricing scales primarily by queries and indexed items · generative AI features available as add-ons · each pricing unit includes 100k queries per month
Read 9 Oct 2026 · coveo.com
On the record
- AI features
- Listed behavioral AI features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations.coveo.com · read 9 Oct 2026
- Commerce
- Commerce features include product catalog indexing, product recommendations, listing page optimization, merchandising tools, and conversational product discovery, with some features marked as add-ons.coveo.com · read 9 Oct 2026
- Compliance
- Coveo reports passing a SOC 2 Type II examination, maintaining ISO 27001 and ISO 27018:2019 certifications, and offering a HIPAA-compliant hosted service subject to a Business Associate Agreement.docs.coveo.com · read 9 Oct 2026
- Generative AI
- Generative AI and agentic capabilities include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on.coveo.com · read 9 Oct 2026
- Indexing
- The platform includes a unified search index, native and universal connectors, document-level security and permissions, and refresh frequency controls.coveo.com · read 9 Oct 2026
- Integrations
- Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations.docs.coveo.com · read 9 Oct 2026
- Limits
- The pricing page says each service, website, and workplace pricing unit includes 100k queries per month, while each commerce pricing unit includes 100k queries and recommendations per month and 100k catalog items.coveo.com · read 9 Oct 2026
- Search
- The platform includes hybrid search, advanced rules and business logic, A/B testing, and query pipeline management.coveo.com · read 9 Oct 2026
- Security
- Coveo states that hosted customer data is encrypted at rest with AES-256 and in transit using TLS 1.3, with TLS 1.2 supported for compatibility.docs.coveo.com · read 9 Oct 2026
- Support
- The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons.coveo.com · read 9 Oct 2026
- Trial
- A free trial organization allows experimentation for 14 days and is automatically deleted 14 days after creation.docs.coveo.com · read 9 Oct 2026
- What it does
- Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences.coveo.com · read 9 Oct 2026
- Who it is for
- Coveo describes its service, website, and workplace offerings as enterprise knowledge experiences for customers, agents, and employees, and its commerce offering as product discovery for B2B and B2C shoppers.coveo.com · read 9 Oct 2026
