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CivicPlus Mass Notification
Manhattan, Kansas, United States
What it is
CivicPlus Mass Notification helps local governments send emergency alerts, routine resident notices, and internal staff communications. Messages can be sent by SMS, email, voice, mobile app, website, and social media, with two-way messaging supported. For emergencies, integration with FEMA’s IPAWS can reach people who are not registered with the system. GIS and ESRI mapping technology can direct notifications to selected geographic areas, while automatic translation supports more than 70 languages. CivicPlus says the system delivers 60,000 text notifications per minute.
Routine uses include notices about road closures, utility updates, community events, public meetings, and service disruptions. Staff tools include secure messaging, templates, user and group management, mobile access, and real-time reporting. The platform can connect with CivicPlus municipal websites and the Resident Portal, as well as IPAWS and ESRI mapping. It is available on Android, iOS, web, and through an API. CivicPlus, founded in 1998 and based in Manhattan, Kansas, says it conducts third-party vulnerability scans and assessments and uses secure coding practices. Pricing estimates are available by request.
For and against
For
- Sends notices through SMS, email, voice, and other channels.
- IPAWS integration can reach people who are not registered.
- Supports geographic targeting and translation in over 70 languages.
- Includes staff messaging and real-time reporting.
Against
- Pricing requires a custom estimate by request.
- Platform availability does not list desktop operating systems.
The verdict
CivicPlus Mass Notification combines public alerts, resident updates, and staff coordination with geographic targeting and multiple delivery channels. Local governments should request a custom estimate to determine pricing for their needs.
Who it suits
The platform is designed for local governments, including public information officers, city administrators, IT directors, and emergency managers. It suits teams coordinating resident alerts and internal communications across multiple channels.
Plans and prices
CivicPlus Mass Notification
Custom pricing estimate available by request
Read 9 Oct 2026 · civicplus.com
On the record
- Availability and support
- CivicPlus states its solutions maintain 99.9% uptime and that it offers 24/7/365 emergency support.civicplus.com · read 9 Oct 2026
- Channels
- Messages can be sent through SMS, email, voice, mobile apps, websites, and social media.civicplus.com · read 9 Oct 2026
- Delivery capacity
- CivicPlus states the system delivers 60,000 text notifications per minute.civicplus.com · read 9 Oct 2026
- Emergency alerts
- It integrates with FEMA’s IPAWS to reach people who are not registered in the system.civicplus.com · read 9 Oct 2026
- Geotargeting
- GIS and ESRI mapping technology can target notifications to specific geographic areas.civicplus.com · read 9 Oct 2026
- Integrations
- The product can connect with CivicPlus municipal websites and the Resident Portal, and supports IPAWS and ESRI mapping technology.civicplus.com · read 9 Oct 2026
- Intended users
- The product is designed for local governments and highlights use by public information officers, city administrators, IT directors, and emergency managers.civicplus.com · read 9 Oct 2026
- Internal coordination
- Staff features include secure messaging, group and user management, templates, mobile access, and real-time reporting.civicplus.com · read 9 Oct 2026
- Pricing availability
- CivicPlus asks prospective customers to request a custom pricing estimate; the page does not list a price.civicplus.com · read 9 Oct 2026
- Purpose
- The platform helps municipalities send emergency alerts, routine resident updates, and internal communications.civicplus.com · read 9 Oct 2026
- Routine notices
- Routine uses include road closures, utility updates, community events, public meeting reminders, and service disruptions.civicplus.com · read 9 Oct 2026
- Security
- CivicPlus says it conducts third-party vulnerability scans and assessments and uses secure coding practices to protect software and websites.civicplus.com · read 9 Oct 2026
- Translation
- The product supports automatic translation in more than 70 languages.civicplus.com · read 9 Oct 2026
