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Chiasm
Amsterdam, The Netherlands
What it is
Chiasm captures gaze data through participants’ webcams for remote studies and research. It processes webcam frames in real time and returns timestamped gaze coordinates linked to study events, along with session metadata. Researchers can connect it to Qualtrics, jsPsych and custom web studies through a JavaScript library. Chiasm says studies can run with hundreds of participants at once; participants use Google Chrome on a laptop or desktop with a webcam. Researchers can download gaze data or stream it to their own servers. With platforms such as Qualtrics, data is held on Chiasm’s servers for later export. Webcam video is not stored by default, though limited calibration or validation recordings may be kept with explicit opt-in consent. Its privacy statement describes encryption in transit and at rest, role-based access, segregated environments, logging and monitoring. Personal data are primarily processed and stored in the European Economic Area on Google Cloud Platform servers in Europe. Chiasm says it follows GDPR requirements and provides a Data Processing Agreement when acting as processor. Flex costs €0.25 per minute with no monthly minimum; monthly plans start at €199.
For and against
For
- Returns timestamped gaze coordinates and session metadata
- Connects with Qualtrics, jsPsych and custom web studies
- Data can be downloaded or streamed to your server
- Flex has no monthly minimum
Against
- Requires Google Chrome and a webcam-equipped computer
- Flex is billed at €0.25 per minute
- Starter costs €199 per month
- Study-design advice and data analysis are excluded from standard support
The verdict
Chiasm is suited to research teams that need webcam-based gaze data within online studies and a way to export or stream results. Flex offers pay-per-use access, while monthly plans include participant-minute allowances.
Who it suits
Chiasm is for professional, academic, institutional and organisational researchers running remote studies. It is not intended for personal consumer use.
Plans and prices
Flex
No monthly minimum · pay per use
Read 9 Oct 2026 · chiasm.eu
Starter
900 participant-minutes/mo included
Read 9 Oct 2026 · chiasm.eu
Pro
3,000 participant-minutes/mo included
Read 9 Oct 2026 · chiasm.eu
Custom
Volume-based pricing
Read 9 Oct 2026 · chiasm.eu
On the record
- Compliance
- Chiasm says it follows GDPR requirements and provides a Data Processing Agreement for customer studies where it acts as processor.chiasm.eu · read 9 Oct 2026
- Data export
- Researchers can export gaze data or stream it to their own server; with platforms such as Qualtrics, data is stored on Chiasm’s servers for later export.chiasm.eu · read 9 Oct 2026
- Data location
- The privacy statement says personal data are primarily processed and stored in the European Economic Area on Google Cloud Platform servers in Europe.chiasm.eu · read 9 Oct 2026
- Features
- The platform processes webcam frames in real time and provides timestamped gaze coordinates linked to study events, plus session metadata.chiasm.eu · read 9 Oct 2026
- Integrations
- Chiasm integrates through a JavaScript library with Qualtrics, jsPsych and custom web studies.docs.chiasm.eu · read 9 Oct 2026
- Intended users
- The service is for business, professional, academic, institutional or organisational use and is not intended for consumers using it personally.chiasm.eu · read 9 Oct 2026
- Purpose
- Chiasm captures gaze data from participants’ webcams for online studies and research.chiasm.eu · read 9 Oct 2026
- Scale
- Chiasm says studies can run with hundreds of participants simultaneously.chiasm.eu · read 9 Oct 2026
- Security
- Chiasm’s privacy statement lists encryption in transit and at rest, role-based access control, segregated environments, and logging and monitoring.chiasm.eu · read 9 Oct 2026
- Support
- Standard technical support is best effort and includes bug fixes, platform-use assistance, documentation and general guidance; study-design advice and data analysis are excluded.chiasm.eu · read 9 Oct 2026
- Video handling
- Chiasm says it does not store webcam video by default, but may store limited calibration or validation recordings with explicit opt-in consent.chiasm.eu · read 9 Oct 2026
