On the recordRead 28 Sep 202616 facts
Channex
Castell Pigyn Lodge, Abergwili, Carmarthen, SA31 2JL, United Kingdom
Plans and prices
WhiteLabel
$130a month
Hotels: $7/property; vacation rentals: $0.50/unit; automatic volume discounts; optional Chat & Reviews add-on at the same per-property rates; prices exclude VAT
Read 28 Sep 2026 · channex.io
On the record
- Analytics and logs
- Dashboards provide channel error, booking performance and system health monitoring, and logs show activity between the PMS and channels.channex.io · read 28 Sep 2026
- Audience
- It is wholesale infrastructure for PMS and booking-engine vendors, hotel groups building in-house systems, and hospitality software for vacation rentals or outdoor stays; Channex says it does not sell direct to hotels.channex.io · read 28 Sep 2026
- Company history
- Channex says it opened in January 2020; the about page identifies Evan Davies as CEO and co-founder and gives its postal address in Carmarthen, United Kingdom.channex.io · read 28 Sep 2026
- Compliance
- Channex says its controls are designed in line with ISO 27001 and card-data handling with PCI DSS, while explicitly stating that Channex itself is not ISO 27001 or PCI DSS certified.channex.io · read 28 Sep 2026
- Developer tools
- The product includes a documented REST API, webhooks, API keys, granular access control and a staging sandbox for testing.channex.io · read 28 Sep 2026
- Free sandbox
- The staging server is free, provides the full API for testing, and requires no sales call or payment card, according to the pricing FAQ.channex.io · read 28 Sep 2026
- Integration requirements
- Going live requires testing, Channex certification and OTA account authorization, and the pricing page says there is no no-code option.channex.io · read 28 Sep 2026
- Integrations
- The integrations page lists 68 OTA channels and 464 PMS and technology partners, connected through one API.channex.io · read 28 Sep 2026
- Notable limitation
- Channex cannot currently create OTA listings or update listing content such as images and amenities; those tasks must be done directly on the OTA.channex.io · read 28 Sep 2026
- Payments
- An optional Payment Gateway API supports Stripe and other gateways for payments and refunds; Channex says card processing is handled by PCI-compliant providers.channex.io · read 28 Sep 2026
- Product
- Channex is a white-label channel manager API that connects PMS or in-house systems to booking channels and sends availability, rates and restrictions while delivering reservations, modifications and cancellations.channex.io · read 28 Sep 2026
- Security
- Channex states that platform data is hosted in EU regions on AWS and DigitalOcean infrastructure and is encrypted in transit using TLS and at rest using hosting-provider encryption.channex.io · read 28 Sep 2026
- Support
- The pricing page includes support via chat and email, onboarding and training; the homepage says chat and email replies are during UK/European working hours.channex.io · read 28 Sep 2026
- White labeling
- The channel manager can use a partner’s brand and supports API or iFrame widget integration, with custom domains noted on the homepage.channex.io · read 28 Sep 2026
