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On the recordRead 11 Oct 202618 facts
BT Email
BT Group plc lists its registered office at 1 Braham Street, London, E1 8EE.
Plans and prices
Premium
£7.50a month
Up to 11 email addresses · virus, spam and phishing protection · UK-based tech support · UK residence and UK bank account required
Read 11 Oct 2026 · bt.com
Basic
Free
One email address · web access at bt.com only · no email client or device access · virus, spam and phishing protection
Read 11 Oct 2026 · bt.com
Standard
Free
Up to 11 email addresses · virus, spam and phishing protection · UK-based tech support · available only to customers who registered before 26 October 2022 or whose account is set up by another BT Broadband customer
Read 11 Oct 2026 · bt.com
On the record
- Email aliases
- Yesbt.com · read 22 Sep 2026
- App limitation
- Basic BT Email customers cannot use the BT Email app and are directed to webmail.bt.com · read 11 Oct 2026
- Company history
- BT says its roots trace to the Electric Telegraph Company, founded in 1846.bt.com · read 11 Oct 2026
- Custom domain
- Nobt.com · read 22 Sep 2026
- Email clients
- BT documents setup with clients such as Apple Mail, Outlook and Windows Mail using IMAP or POP3, SMTP and SSL/TLS settings.bt.com · read 11 Oct 2026
- Email service
- BT Email provides email addresses ending in @btinternet.com, @btopenworld.com or @talk21.com, with Standard, Premium and Basic account types.bt.com · read 11 Oct 2026
- Integrations
- The BT Email app only allows adding BT addresses ending in @btinternet.com, @btopenworld.com or @talk21.com.bt.com · read 11 Oct 2026
- Login protection
- BT says an account is temporarily locked if incorrect login details are entered too many times, and suspicious activity prompts account security steps and a password change.bt.com · read 11 Oct 2026
- Mobile apps
- The BT Email app is available for iOS 16.0 or later and Android 11 or later.bt.com · read 11 Oct 2026
- Platform access
- web_and_mobilebt.com · read 22 Sep 2026
- Premium eligibility
- To get Premium email, customers must live in the UK and have a UK bank account.bt.com · read 11 Oct 2026
- Secure connections
- BT recommends IMAP and SMTP with SSL or TLS enabled, and says SSL or TLS encrypts data sent between the email client and BT Email server.bt.com · read 11 Oct 2026
- Security
- BT lists protection from viruses, spam and phishing for Standard, Premium and Basic email.bt.com · read 11 Oct 2026
- Standard availability
- Standard email was available only to BT Broadband customers who registered before 26 October 2022, though another BT Broadband customer can set up an account for someone.bt.com · read 11 Oct 2026
- Support
- BT lists UK-based technical support for Standard, Premium and Basic email; Premium support and cancellation are available by phone during stated weekday and weekend hours.bt.com · read 11 Oct 2026
- Webmail
- BT Email can be accessed online, and Basic accounts are limited to browser access at bt.com.bt.com · read 11 Oct 2026
