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On the recordRead 8 Oct 202619 facts
BrightLocal Reputation Manager
BrightLocal Reputation Manager · Brighton, United Kingdom · founded 2009
Plans and prices
Grow
$65a month, billed yearly
Manage features plus review monitoring and responses · review requests by email, SMS, and in-store campaigns · website review widget · SMS credits required
Read 8 Oct 2026 · brightlocal.com
Track
$41a month, billed yearly
local visibility and SEO tools · review management not listed in included features
Read 8 Oct 2026 · brightlocal.com
Manage
$54a month, billed yearly
Track features plus listings sync and Google Business Profile post scheduling · review management not listed in included features
Read 8 Oct 2026 · brightlocal.com
On the record
- AI assistance
- The product offers AI assistance to draft review replies from its dashboard.brightlocal.com · read 8 Oct 2026
- Company
- BrightLocal says it was founded in 2009 and is headquartered in Brighton, UK.brightlocal.com · read 8 Oct 2026
- Google review limit
- Without connecting a Google Business Profile, BrightLocal says it pulls only the latest 500 reviews; connecting the profile enables daily review checks and responses.help.brightlocal.com · read 8 Oct 2026
- Intended users
- BrightLocal describes the Grow plan as suitable for businesses seeking to strengthen their reputation and win more customers; the company also serves agencies and consultants.brightlocal.com · read 8 Oct 2026
- Included locations
- 1brightlocal.com · read 22 Sep 2026
- Privacy and security
- BrightLocal says it is UK GDPR compliant, uses appropriate security measures, restricts personal-data access to people with a business need, and seeks ISO 27001-certified or SOC II-equivalent providers where practical.brightlocal.com · read 8 Oct 2026
- Purpose
- Reputation Manager gathers customer reviews, helps businesses request feedback, monitors mentions across more than 80 sites, and lets users showcase reviews on their websites.brightlocal.com · read 8 Oct 2026
- Reply length limit
- In-app replies to Google and Facebook reviews are limited to 350 characters; longer responses must be posted on the review site.help.brightlocal.com · read 8 Oct 2026
- Review monitoring
- The product brings reviews into one place, sends new-review notifications, provides reports, and offers real-time negative-feedback alerts for reviews on 80+ niche sites.brightlocal.com · read 8 Oct 2026
- Review replies
- Users can reply directly to Google and Facebook reviews in BrightLocal; for other sites, BrightLocal provides a link to the review listing.brightlocal.com · read 8 Oct 2026
- Review requests
- Users can invite customers to review through branded email, SMS, QR codes, and in-store campaigns.brightlocal.com · read 8 Oct 2026
- Review site coverage
- BrightLocal says Reputation Manager tracks reviews on over 80 sites, including niche platforms for legal, medical, real estate, and home services.brightlocal.com · read 8 Oct 2026
- Review widgets
- Users can embed reviews on their websites without coding and customize the widget layout.brightlocal.com · read 8 Oct 2026
- SMS credits
- SMS requests require credits: one credit per SMS in the US and Canada and two per SMS in the UK; accounts receive 10 free credits, and purchased credits do not expire.brightlocal.com · read 8 Oct 2026
- Support
- BrightLocal describes its support as human and expert, with a global team available around the clock.brightlocal.com · read 8 Oct 2026
- Trial
- BrightLocal offers 14 days of full access without requiring a credit card.brightlocal.com · read 8 Oct 2026
