Arc
The site lists an address at 2261 Market St. Ste 22575, San Francisco, CA 94114.
What it is
Arc is a voice AI platform for restaurant operators managing drive-thru, counter, and phone orders. Its voice ordering handles the customer’s order interaction and can suggest additional items. Automated Order Punching listens to crew members’ orders and enters them into the POS at the drive-thru or counter. Phone ordering can connect with a restaurant’s call center, while Arc Observe provides real-time and aggregated order insights, including throughput analytics.
Arc lists integrations with NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru POS systems. It says menu changes, limited-time offers, out-of-stock items, and price updates can flow through in minutes without engineering work, and that the platform works with existing POS systems and base stations without replacement hardware. If the voice agent needs help, it can hand the call to staff and log the fallback. Arc says kickoff to pilot takes eight weeks, with no cost until deployment. Pricing is available by tailored estimate on request. The maker is Sparkpoint Inc., doing business as Arc.
For and against
For
- Handles full voice orders and can offer upsells
- Enters crew orders into the POS
- Provides real-time and aggregated order insights
- Works with existing POS systems and base stations
Against
- Pricing is available only by request
- Pilot kickoff takes eight weeks
- Cost begins at deployment
The verdict
Arc brings customer ordering, crew order entry, and analytics into a voice AI platform for restaurants. Businesses considering it will need to request a tailored estimate and plan for an eight-week kickoff-to-pilot period.
Who it suits
Arc may suit restaurant operators seeking voice ordering, crew order entry, phone ordering, and order analytics. It is presented for restaurant chains and local businesses.
On the record
- Analytics
- Arc Observe provides real-time and aggregated order insights to help operators see what is working and what needs fixing.tryarc.com · read 8 Oct 2026
- Crew assist
- Automated Order Punching listens to crew orders and injects them into the POS at the drive-thru or counter.tryarc.com · read 8 Oct 2026
- Deployment
- The maker says kickoff to pilot takes 8 weeks and there is no cost until deployment.tryarc.com · read 8 Oct 2026
- Handoff
- When the agent needs help, it hands the call to staff and logs the fallback for review.tryarc.com · read 8 Oct 2026
- Hardware
- Arc says it works with existing POS systems and base stations, with no new or replacement hardware required.tryarc.com · read 8 Oct 2026
- Intended customers
- Arc describes its mission as using AI to amplify employees at local businesses and mentions restaurant chains among its experience areas.tryarc.com · read 4 Oct 2026
- Intended users
- Arc presents its platform for restaurant operators and local businesses, with tools for drive-thru, crew, phone ordering, and analytics.tryarc.com · read 8 Oct 2026
- Maker
- The site identifies Sparkpoint Inc. as doing business as Arc.tryarc.com · read 4 Oct 2026
- Menu updates
- The maker says menu changes, limited-time offers, out-of-stock items, and price updates can flow through in minutes via the POS or by talking to Arc.tryarc.com · read 8 Oct 2026
- Ordering
- Its voice AI ordering handles the full order interaction and can offer upsells.tryarc.com · read 8 Oct 2026
- Order punching
- Automated Order Punching listens to crew orders and enters them into the POS at the drive-thru or counter.tryarc.com · read 4 Oct 2026
- Phone ordering
- Arc offers phone ordering that can integrate with a restaurant’s call center.tryarc.com · read 4 Oct 2026
- Pilot
- The homepage says kickoff to pilot takes eight weeks and there is no cost until deployment.tryarc.com · read 4 Oct 2026
- POS integrations
- Arc lists NCR, Xenial, Toast, Par/Brink, and Oracle Micros among its compatible drive-thru POS systems.tryarc.com · read 8 Oct 2026
- Pricing
- Arc invites businesses to request a tailored estimate; the opened pages do not state a price.tryarc.com · read 4 Oct 2026
- Privacy
- Arc says it does not sell personal information and describes California privacy rights under CCPA/CPRA.tryarc.com · read 8 Oct 2026
- Product
- Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel.tryarc.com · read 8 Oct 2026
- Security
- Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required.tryarc.com · read 8 Oct 2026
