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Admin By Request Secure Remote Access
Admin By Request Secure Remote Access · Denmark · founded 2009
What it is
Admin By Request Secure Remote Access provides browser-based support and access to internal systems, with the aim of replacing VPNs and jump servers. Support sessions can include screen sharing, remote control, view-only mode, automatic recording, and MFA for administrators. When no user is present, administrators can connect to servers and workstations through browser-based RDP, SSH, and VNC. External partners can receive scoped, time-limited access with session auditing and no software installation on their devices.
The service can run as managed cloud software or on premises with Docker. It lists encrypted WebSocket sessions, optional video recording, expiry timers, inactivity timeouts, audit logs, and integrations including ServiceNow, Slack, Jira, Microsoft Teams, Sentinel, and Splunk. Platforms include Windows, macOS, Linux, iOS, and Android, with file transfer, session recording, and mobile apps. The free plan costs nothing and allows up to 25 Secure Remote Access seats, with Remote Support limited to 10 seats. Business pricing is on request for 25+ seats; Enterprise pricing is on request for 2000+ seats.
For and against
For
- Browser-based support includes screen sharing and remote control.
- Unattended connections support RDP, SSH, and VNC.
- Vendor access can be time-limited and audited.
- Available on desktop and mobile platforms.
Against
- Free Remote Support is limited to 10 seats.
- Business and Enterprise pricing is on request.
- Free support lasts 30 days.
The verdict
Admin By Request Secure Remote Access combines remote support, unattended connections, and controlled vendor access in a browser-based service. The free tier has separate seat limits for Secure Remote Access and Remote Support, while larger plans require a pricing request.
Who it suits
It suits IT support teams, administrators managing unattended devices, and organizations that need to give external vendors or partners controlled access. Teams can choose a managed cloud service or an on-premises Docker deployment.
Plans and prices
Free
all products and features · up to 25 EPM workstations · up to 10 EPM Windows servers · up to 25 Secure Remote Access seats
Read 15 Oct 2026 · adminbyrequest.com
Business
all products and features · 25+ seats · support · onboarding options
Read 15 Oct 2026 · adminbyrequest.com
Enterprise
all products and features · 2000+ seats · onboarding · support
Read 15 Oct 2026 · adminbyrequest.com
On the record
- Access mode
- bothadminbyrequest.com · read 20 Sep 2026
- API authentication and quota
- API clients authenticate with an apikey header or basic authentication, and each tenant has a 100,000-call daily quota.docs.adminbyrequest.com · read 15 Oct 2026
- Audit and compliance
- The vendor says remote sessions generate audit logs with user, target, duration, protocol, and approval details, with data export for SIEM integration or compliance reporting.adminbyrequest.com · read 11 Oct 2026
- Audit retention
- The DPA says audit-log data is retained for 12 months by default and can be configured from 3 months to 5 years.adminbyrequest.com · read 15 Oct 2026
- Certifications
- The Trust Center states that Admin By Request maintains SOC 2 Type II and ISO 27001 certifications and encrypts customer data with AES-256.trust.adminbyrequest.com · read 11 Oct 2026
- Company
- Admin By Request describes itself as a global team with offices in Denmark and other locations, and says its solutions are built in-house at its headquarters in Denmark.adminbyrequest.com · read 11 Oct 2026
- Company founding
- The operating company is recorded as established on 7 January 2009, while the wider FastTrack Software group says it was founded in Denmark in 2006.proff.dk · read 15 Oct 2026
- Company legal entity
- Admin By Request ApS is a Danish private limited company registered under CVR 31938112.proff.dk · read 15 Oct 2026
- Company size
- LinkedIn lists the company size as 1,001–5,000 employees and identifies it as privately held.linkedin.com · read 15 Oct 2026
- Deployment
- The service is available as a managed cloud deployment or a Docker-based on-premises gateway using Connector, Proxy and Discovery components.adminbyrequest.com · read 15 Oct 2026
- Documentation
- The public documentation center covers installation, portal settings, Secure Remote Access, integrations, compliance mapping, FAQs, service status and support tickets.docs.adminbyrequest.com · read 15 Oct 2026
- File transfer
- Yesadminbyrequest.com · read 20 Sep 2026
- Identity integrations
- The product documents Azure AD, SAML providers and Office 365 single sign-on plus MFA enforcement.adminbyrequest.com · read 15 Oct 2026
- Integrations
- The Integration Hub lists ServiceNow, Slack, Jira, Microsoft Teams, Microsoft Sentinel, Splunk, Entra ID, ADFS, SCIM, webhooks, and a Public API among its integrations.adminbyrequest.com · read 11 Oct 2026
- License model
- Licensing is primarily per endpoint rather than per user, with cross-platform workstation licenses covering Windows, macOS and Linux.docs.adminbyrequest.com · read 15 Oct 2026
- License overage limit
- Devices beyond the licensed count are omitted from inventory and their requests are not visible to administrators, auto-approved or audited.docs.adminbyrequest.com · read 15 Oct 2026
- Limit: purchasing process
- Software Advice reviewers report that quote-to-order can be slow and that direct online license purchasing would be preferable.softwareadvice.com · read 15 Oct 2026
- Limit: remote-support interoperability
- A Software Advice review reports that TeamViewer QuickSupport can conflict with Admin By Request UAC prompts because the remote operator may not see them.softwareadvice.com · read 15 Oct 2026
