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Zapnito
Zapnito · London, United Kingdom · founded 2015
What it is
Zapnito is a B2B community and knowledge platform for personalized customer education and knowledge sharing. Its web and API service is aimed at B2B brands engaging customers throughout the customer lifecycle. A community can combine articles, videos, documents, courses, events, discussions, user and organization profiles, and directories. Tools cover custom branding and structure, access controls, notifications, private messaging, profiles, and discussions. Analytics provide engagement dashboards, User Explorer, and email dashboards for examining user and group behavior. Zapnito lists direct integrations for CRM, BI, and marketing technology, as well as APIs, webhooks, Zapier, and custom SSO. Authentication includes SSO, social sign-in, password controls, and two-factor authentication. Listed safeguards include ISO 27001, GDPR compliance, encryption, custom SSL, US data residency, penetration testing, and audit logs. Zapnito offers a free plan, paid access from $348/yr, and a commitment-free 14-day trial. The maker is based in London and was founded in 2015.
For and against
For
- Supports articles, videos, courses, events, and discussions
- Includes private spaces, directories, and messaging
- Offers CRM, BI, marketing, API, and webhook integrations
- Provides SSO, two-factor authentication, and moderation controls
- Free plan and 14-day trial available
Against
- Courses are not included in Essential
- Enterprise starts at 10,001 registered users
- Paid access starts from $348/yr
- Essential and Premium have registered-user ranges
The verdict
Zapnito combines community publishing, customer education, access controls, analytics, and integrations for B2B use. Its free plan and trial allow evaluation, while larger communities may need higher tiers.
Who it suits
Zapnito suits B2B brands building customer education or knowledge-sharing communities. It is also aimed at teams needing controlled access, moderation, analytics, and customer-lifecycle engagement.
Plans and prices
Starter
Free Platform Access · Unlimited data · Email automation · 24/7 Customer Support
Read 21 Sep 2026 · zapnito.com
Enterprise
Custom admin seats · 10,001+ registered users · custom support and guidance
Read 4 Oct 2026 · zapnito.com
Essential
2 admin seats · 500–2,000 registered users · standard support · quarterly strategy reviews
Read 4 Oct 2026 · zapnito.com
Premium
5 admin seats · 2,001–10,000 registered users · priority support · monthly strategy reviews
Read 4 Oct 2026 · zapnito.com
On the record
- Access controls
- Authentication features include SSO, social sign-in, password strength controls, two-factor authentication, and spam and profile moderation.zapnito.com · read 4 Oct 2026
- Analytics
- Analytics include engagement dashboards, User Explorer, and email dashboards for examining user and group behavior.zapnito.com · read 4 Oct 2026
- Audience
- The platform is designed for B2B brands engaging and educating customers across the customer lifecycle.zapnito.com · read 4 Oct 2026
- Community tools
- Features include custom branding and structure, access controls, notifications, profiles, directories, private messaging, and discussions.zapnito.com · read 4 Oct 2026
- Company history
- Zapnito says co-founders Charles Thiede and Jon Beer started the company in 2015.zapnito.com · read 4 Oct 2026
- Content
- Communities can include articles, videos, documents, courses, events, discussions, user and organization profiles, and directories.zapnito.com · read 4 Oct 2026
- Custom domain
- Yeszapnito.com · read 21 Sep 2026
- Event hosting
- Yeszapnito.com · read 21 Sep 2026
- Integrations
- Zapnito describes direct integrations for CRM, BI, and marketing technology, plus APIs, webhooks, Zapier, and custom SSO.zapnito.com · read 4 Oct 2026
- Moderation tools
- Yeszapnito.com · read 21 Sep 2026
- Paid-plan limits
- Essential and Premium support registered-user ranges up to 10,000; Enterprise starts at 10,001+ users, and courses are not included in Essential.zapnito.com · read 4 Oct 2026
- Private spaces
- Yeszapnito.com · read 21 Sep 2026
- Product
- Zapnito is a B2B community and knowledge platform for personalized customer education and knowledge sharing.zapnito.com · read 4 Oct 2026
- Security
- Listed safeguards include ISO 27001, GDPR compliance, data encryption, custom SSL, US data residency, penetration testing, and security and audit logs.zapnito.com · read 4 Oct 2026
- Support
- Support services include one-to-one platform training, a launch roadmap, strategy reviews, and UK-based support.zapnito.com · read 4 Oct 2026
- Trial
- Zapnito says it offers commitment-free 14-day trials.zapnito.com · read 4 Oct 2026
