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Vitria VIA AIOps
Menlo Park, California, United States
What it is
Vitria VIA AIOps is an event intelligence platform for service assurance across IT and network operations. It ingests metrics, logs, events, and traces from applications, networks, and monitoring tools, then correlates signals, reduces noise, and groups activity into prioritized incidents. The platform evaluates severity, impact, and cause, and can notify teams or take AI action. It learns service topology and dependencies and supports automation from diagnosis through remediation and validation. Vitria says its GUI-driven onboarding can examine sample data, create a real-time parser, and model unfamiliar feeds for analysis in less than one hour. Semantic dictionaries apply technology, business, and regulatory rules to AI behavior, while autonomous actions are mapped to SLA compliance and revenue protection. VIA AIOps can run in cloud, on-premises, or hybrid environments. Listed integrations include ServiceNow, Jira, Salesforce, Prometheus, OpenTelemetry, Splunk, Apache Kafka, PagerDuty, Slack, and Cisco NSO. Vitria says the platform has been used in environments with more than 50 million devices and billions of events per day. Pricing is available on request.
For and against
For
- Ingests metrics, logs, events, and traces.
- Supports cloud, on-premises, and hybrid deployments.
- Onboarding can model unfamiliar feeds in less than one hour.
- Listed integrations include ServiceNow, Jira, and Prometheus.
Against
- Pricing is available on request.
- Severity One workaround or restoration is within four hours of initial response.
The verdict
VIA AIOps brings signal correlation, incident prioritization, and operations automation together. Contact Vitria for pricing and product details.
Who it suits
VIA AIOps is intended for enterprise IT and network operations teams, including telecommunications and service providers. It may suit teams seeking incident correlation and multi-step operations automation.
Plans and prices
VIA AIOps
Pricing not stated on the opened maker pages
Read 5 Oct 2026 · vitria.com
On the record
- Correlation and prioritization
- Its pipeline contextualizes and correlates signals, reduces noise, groups signals into incidents, and evaluates severity, impact, and cause.vitria.com · read 5 Oct 2026
- Data ingestion
- It ingests metrics, events, logs, and traces from applications, networks, and monitoring tools, including raw data in standard and nonstandard formats.vitria.com · read 5 Oct 2026
- Deployment
- Vitria says VIA AIOps can be deployed from the cloud, on premises, or in a hybrid operating environment.vitria.com · read 5 Oct 2026
- Guardrails
- Vitria says semantic dictionaries enforce technology, business, and regulatory rules on AI behavior and autonomous actions are mapped to SLA compliance and revenue protection.vitria.com · read 5 Oct 2026
- Incident workflow
- It ingests and aggregates operational data, correlates signals into prioritized incidents, evaluates severity and impact, and can notify or take AI action.vitria.com · read 4 Oct 2026
- Integrations
- The product supports native connectors and bidirectional communication with upstream and downstream systems such as IVR, service management, and trouble-ticketing systems.vitria.com · read 5 Oct 2026
- Intended users
- Vitria identifies telecommunications, cable, content streaming, financial services, and healthcare operators among VIA users.vitria.com · read 5 Oct 2026
- Knowledge and automation
- VIA learns service topology and dependencies, uses knowledge from ITSM data and remediation workflows, and supports multi-step diagnose, decide, remediate, and validate execution.vitria.com · read 5 Oct 2026
- Pricing availability
- The opened product and company pages provide no listed price; the product page directs visitors to contact Vitria for more information.vitria.com · read 5 Oct 2026
- Purpose
- VIA AIOps automates incident detection, diagnosis, and resolution across IT and network operations.vitria.com · read 5 Oct 2026
- Scale
- Vitria says VIA is built for horizontal scaling and is proven in environments with more than 50 million devices and billions of events per day.vitria.com · read 5 Oct 2026
- Signal onboarding
- Vitria says its GUI-driven onboarding can analyze sample data, generate a real-time parser, and ingest previously unseen data feeds in less than one hour.vitria.com · read 4 Oct 2026
- Streaming onboarding
- Vitria says its GUI-driven onboarding tool can analyze sample data, auto-generate a real-time parser, and model unfamiliar data for analysis in less than one hour.vitria.com · read 5 Oct 2026
- Support
- Vitria lists support by email and hotline, with severity-based response and resolution guidance including a four-hour workaround or restoration target for Severity One issues.vitria.com · read 5 Oct 2026
