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TrueWatch Real User Monitoring
Singapore
What it is
TrueWatch Real User Monitoring tracks visits and interactions in web, Android, and iOS applications. It records real-time user and page-view metrics, including navigation paths and operation response times. Teams can examine networks, services, and code to investigate performance problems, while the product highlights errors, slow tasks, and loading delays for follow-up. It supports Core Web Vitals, interaction tracking, geographic breakdowns, and error correlation, with data retention of 90+ days. Each page visit counts as a page view, including refreshes and re-entries in single-page and multi-page applications. Daily billing uses whichever is larger: specified daily resource, long-task, error, and action data divided by 100, or that day's page-view total. The pay-as-you-go plan is priced on request, billed per 10K page views per day, with daily billing. A free plan is also available. Standard support is included in product fees; Premium support costs 8% of monthly spend, with a $1,000/month minimum and a three-month minimum.
For and against
For
- Supports web, Android, and iOS apps.
- Tracks navigation paths and response times.
- Includes Core Web Vitals and error correlation.
- Data retention is 90+ days.
- Standard support is included in product fees.
Against
- Each refresh or re-entry counts as a page view.
- Premium support has a $1,000/month minimum.
- Premium support requires a three-month minimum.
- Daily billing uses the larger of two measures.
The verdict
TrueWatch RUM combines interaction metrics with tools for investigating performance issues across web and mobile applications. Review its page-view counting and daily billing basis when considering the pay-as-you-go plan.
Who it suits
TrueWatch RUM suits developers and business teams monitoring user experience across web and mobile apps. Its performance drill-downs can help teams investigate where issues arise.
Plans and prices
Real User Monitoring (RUM) — Pay-As-You-Go
cost based on number of page views · multi-year/volume discounts available
Read 30 Sep 2026 · truewatch.com
On the record
- Billing limit
- Billing uses the larger of daily resource count, long task, error, and action data divided by 100, or the total PV count for that day.truewatch.com · read 30 Sep 2026
- Company base
- TrueWatch says it is headquartered in Singapore, with regional teams and offices in Indonesia and Taiwan.truewatch.com · read 30 Sep 2026
- Compliance
- The TrueWatch site displays SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27017 & 27018 credentials.truewatch.com · read 30 Sep 2026
- Experience optimization
- The product identifies errors, slow tasks, and load delays for performance tuning.truewatch.com · read 30 Sep 2026
- Intended users
- The company describes its platform as serving developers and business teams with unified observability across frontend metrics and backend logs.truewatch.com · read 30 Sep 2026
- Page-view counting
- Each page visit, including refreshes or re-entries, counts as one PV for both SPA and MPA applications.truewatch.com · read 30 Sep 2026
- Performance diagnosis
- It can drill down into networks, services, and code to help pinpoint performance issues.truewatch.com · read 30 Sep 2026
- Purpose
- RUM tracks user visits and analyzes real-time interactions, including page loads, navigation paths, and operation response times.truewatch.com · read 30 Sep 2026
- Security
- TrueWatch describes layered security measures including encryption in transit, firewalls, MFA, access controls, and security incident response policies.truewatch.com · read 30 Sep 2026
- Session replay
- The pricing page lists Session Replay under Digital Experience offerings.truewatch.com · read 30 Sep 2026
- Support
- Standard support is included in product fees; Premium support costs 8% of monthly spend, with a $1,000/month minimum and three-month minimum.truewatch.com · read 30 Sep 2026
- Supported apps
- TrueWatch says RUM supports Web, Android, and iOS applications.truewatch.com · read 30 Sep 2026
- User metrics
- It monitors real-time UV/PV data and user behavior across sessions.truewatch.com · read 30 Sep 2026
