TrueWatch Real User Monitoring

iPhone + Android

7.1No. 6 of 28
in Real User Monitoring

Recognised40% of the score20
Phone app26% of the score100
Documented20% of the score79
Free plan14% of the score30

Runs on: Android, iPhone, Web

Summary

TrueWatch Real User Monitoring tracks visits and interactions in web, Android, and iOS applications. It records real-time user and page-view metrics, including navigation paths and operation response times. Teams can examine networks, services, and code to investigate performance problems, while the product highlights errors, slow tasks, and loading delays for follow-up. It supports Core Web Vitals, interaction tracking, geographic breakdowns, and error correlation, with data retention of 90+ days. Each page visit counts as a page view, including refreshes and re-entries in single-page and multi-page applications. Daily billing uses whichever is larger: specified daily resource, long-task, error, and action data divided by 100, or that day's page-view total. The pay-as-you-go plan is 0.43 USD per contact, billed per 10K page views per day, with daily billing. A free plan is also available. Standard support is included in product fees; Premium support costs 8% of monthly spend, with a $1,000/month minimum and a three-month minimum.

Who it is for

TrueWatch RUM suits developers and business teams monitoring user experience across web and mobile apps. Its performance drill-downs can help teams investigate where issues arise.

What is good

Supports web, Android, and iOS apps.
Tracks navigation paths and response times.
Includes Core Web Vitals and error correlation.
Data retention is 90+ days.
Standard support is included in product fees.

What to know first

Each refresh or re-entry counts as a page view.
Premium support has a $1,000/month minimum.
Premium support requires a three-month minimum.
Daily billing uses the larger of two measures.

Verdict

TrueWatch RUM combines interaction metrics with tools for investigating performance issues across web and mobile applications. Review its page-view counting and daily billing basis when considering the pay-as-you-go plan.

TrueWatch Real User Monitoring plans and pricing

All plans

Real User Monitoring (RUM) — Pay-As-You-Go $0.43 per 10K page views, per day*; billed daily cost based on number of page views · multi-year/volume discounts available truewatch.com · 30 Sept 2026

Compared on real user monitoring

Free plan: Yestruewatch.com
Core Web Vitals: Yestruewatch.com
Mobile app monitoring: Yestruewatch.com
Interaction tracking: Yestruewatch.com
Geographic breakdown: Yestruewatch.com
Error correlation: Yestruewatch.com
Data retention: 90+ daystruewatch.com
Pricing metric: pageviewstruewatch.com

Facts

Purpose: RUM tracks user visits and analyzes real-time interactions, including page loads, navigation paths, and operation response times.truewatch.com · 30 Sept 2026
User metrics: It monitors real-time UV/PV data and user behavior across sessions.truewatch.com · 30 Sept 2026
Performance diagnosis: It can drill down into networks, services, and code to help pinpoint performance issues.truewatch.com · 30 Sept 2026
Experience optimization: The product identifies errors, slow tasks, and load delays for performance tuning.truewatch.com · 30 Sept 2026
Supported apps: TrueWatch says RUM supports Web, Android, and iOS applications.truewatch.com · 30 Sept 2026
Billing limit: Billing uses the larger of daily resource count, long task, error, and action data divided by 100, or the total PV count for that day.truewatch.com · 30 Sept 2026
Page-view counting: Each page visit, including refreshes or re-entries, counts as one PV for both SPA and MPA applications.truewatch.com · 30 Sept 2026
Session replay: The pricing page lists Session Replay under Digital Experience offerings.truewatch.com · 30 Sept 2026
Security: TrueWatch describes layered security measures including encryption in transit, firewalls, MFA, access controls, and security incident response policies.truewatch.com · 30 Sept 2026
Compliance: The TrueWatch site displays SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27017 & 27018 credentials.truewatch.com · 30 Sept 2026
Support: Standard support is included in product fees; Premium support costs 8% of monthly spend, with a $1,000/month minimum and three-month minimum.truewatch.com · 30 Sept 2026
Company base: TrueWatch says it is headquartered in Singapore, with regional teams and offices in Indonesia and Taiwan.truewatch.com · 30 Sept 2026
Intended users: The company describes its platform as serving developers and business teams with unified observability across frontend metrics and backend logs.truewatch.com · 30 Sept 2026