TraceLock CRM

TraceLock CRM is an open-source, self-hosted CRM for security operations and incident response teams. It supports incident and case tracking, including coordinating response teams and containment tasks. For digital forensics and incident response outreach, it provides templated communications, status updates, and follow-up sequences for legal, insurance, and executive contacts. Built-in email templates cover healthcare, dental, legal, school systems, small businesses, generic outreach, and follow-ups or check-ins. An AI-powered email and remediation communications feature is exposed through a displayed POST /api/ai/email endpoint. The CRM tracks response readiness, case velocity, and service delivery, while also providing visibility into pipeline health, lead quality, and revenue for security services. Users can run it on their own infrastructure and retain control of their data; the product is described as available to inspect and modify. The Free plan costs nothing and has no per-seat pricing. Case management, responder collaboration, and API access are listed.

TraceLock CRM combines case coordination and outreach with operational and service pipeline tracking. Its self-hosted deployment gives users control over infrastructure and data, while requiring them to operate it themselves.

TraceLock CRM suits security operations and incident response teams that need to coordinate cases and outreach. Its self-hosted, open-source model is relevant to users who want to run and inspect the software on their own infrastructure.