- Home
- Business Continuity Management Software
- SureCloud Operational Resilience
SureCloud Operational Resilience
London, United Kingdom
What it is
SureCloud Operational Resilience is a cloud product for business continuity and operational resilience, available through web and API access. It keeps continuity plans connected to the services, processes, and dependencies they support. Business impact assessments cover financial, reputational, and operational risks, linking impacts to those risks. Teams can schedule self-assessment scenarios and feed results back into continuity plans. Incident management records incidents and essential contacts, with connections to preferred external systems. Gracie, the continuity agent, can connect emerging risks to continuity, update plans as risk posture changes, and relate continuity to controls. SureCloud identifies DORA and NIS2 as regulations increasing expectations for measured resilience. Integrations include Jira, ServiceNow, Zapier, SharePoint, OneDrive, Google Drive, Okta, AWS, Azure, and webhooks; Read and Create REST APIs extend connectivity. Gracie AI runs on Amazon Bedrock with in-region data residency, no customer-data training, and auditable human-approved actions. Pricing is on request, with no free plan.
For and against
For
- Links plans to services and dependencies
- Business impact analysis across three risk areas
- Scenario testing feeds continuity plans
- Incident and contact management
- REST API and webhook connectivity
Against
- No free plan
- Pricing is available on request
- Business Continuity unavailable in Assure
- Orchestrate setup takes 8–12 weeks
The verdict
SureCloud Operational Resilience connects planning, impact analysis, testing, incidents, and integrations in one cloud platform. Plan-level differences and custom pricing should be reviewed before selection.
Who it suits
It suits organizations managing continuity plans, exercises, incidents, dependencies, and regulatory resilience work. SureCloud positions Assure, Automate, and Orchestrate for different compliance and GRC needs.
Plans and prices
Assure
10 named login accounts · Business Continuity & Resilience unavailable
Read 1 Oct 2026 · surecloud.com
Automate
Unlimited named users · Business Continuity & Resilience available · quick start within 4 weeks
Read 1 Oct 2026 · surecloud.com
Orchestrate
Unlimited named users · Business Continuity & Resilience available · full integrations library and custom API connectivity · quick start within 8–12 weeks
Read 1 Oct 2026 · surecloud.com
On the record
- AI security
- SureCloud states that Gracie AI runs on Amazon Bedrock with in-region data residency, does not use customer data to train AI models, and has auditable human-approved actions.surecloud.com · read 1 Oct 2026
- API connectivity
- SureCloud offers a Read and Create REST API and native webhook support for integrations not covered out of the box.surecloud.com · read 1 Oct 2026
- Business impact analysis
- It conducts business impact assessments covering financial, reputational and operational risk and links impacts to risks.surecloud.com · read 1 Oct 2026
- Continuity planning
- The product maintains continuity plans alongside the business services, processes and dependencies they support.surecloud.com · read 1 Oct 2026
- Frameworks
- SureCloud lists ISO 27001, ISO 27002, SOC 2, GDPR, NIS-2, NIST CSF v2, DORA, PCI DSS and other compliance frameworks.surecloud.com · read 1 Oct 2026
- Gracie continuity agent
- Gracie can connect emerging risks to continuity, update plans as risk posture changes and tie continuity to controls.surecloud.com · read 1 Oct 2026
- Incident response
- Incident management tracks incidents and contacts for essential communications and connects to preferred external systems.surecloud.com · read 1 Oct 2026
- Integrations
- SureCloud lists Jira, ServiceNow, Zapier, SharePoint, OneDrive, Google Drive, Okta, AWS, Azure and Webhooks among its integrations.surecloud.com · read 1 Oct 2026
- Platform architecture
- SureCloud describes an event-sourced data layer that records every change as an immutable, time-stamped event.surecloud.com · read 1 Oct 2026
- Readiness testing
- Users can schedule and run self-assessment scenarios and feed the results back into business continuity plans.surecloud.com · read 1 Oct 2026
- Regulatory context
- The product page identifies DORA and NIS2 as raising expectations for operational resilience and measured risk impact.surecloud.com · read 1 Oct 2026
- Support
- Support tickets sent to [email protected] receive an initial reply within 4 working hours and status updates every 24 hours during 9–5 Monday–Friday support hours.success.surecloud.com · read 1 Oct 2026
- Target organisations
- Assure is positioned for organisations focused primarily on compliance certifications, Automate for organisations covering multiple GRC domains, and Orchestrate for enterprises with dedicated domain expertise.surecloud.com · read 1 Oct 2026
